Lead - Global Command Center (GCC)/ Logistics - US Shift

ROLE SUMMARY

The Global Command Center (GCC) Operator monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management and other parameters for network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution.

The GCC Operator initiates the Logistics Incident process for temperature deviations and starts the Claims Management process. This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead. Non-conventional office working hours are expected (night shifts, weekend shifts).

ROLE RESPONSIBILITIES

• Logger monitoring: Continuously oversee alarm systems, data and shipments from internal/external plants to market customs clearance and delivery, expanding scope as capability grows.
• Coordination and communication: Identify stakeholders and ensure timely, accurate communication for operational continuity.
• Intervention and emergency response: Activate response processes, track actions, communicate critical information and minimize impact of incidents.
• Post-intervention processes: Document incidents, streamline resolutions, categorize outcomes and initiate Claims Management.
• Data analysis: Analyze historical data to identify trends, improve practices and enhance decision-making.
• System maintenance: Maintain GCC system functionality, suggest enhancements and assess automation opportunities.
• Training and documentation: Develop training materials, standard operating procedures and update operation rulebooks.

BASIC QUALIFICATIONS

• Education: Bachelors degree in business administration, Supply Chain or Logistics.
• Experience: 4+ years in Transportation, Logistics and Supply Chain. Experience in Control Tower, Command Center or Call Center roles is preferred.
• Digital Tools: Proficiency in all standard MS applications , Digital Literacy , SAP .

OTHER SKILLS

• Technical proficiency in Transportation, Supply Chain, Cold Chain Logistics, Trade & Customs, Compliance.
• Collaboration, effective communication, responsibility and honesty.
• Manage high-pressure situations with tenacity, resiliency and ownership.
• Critical thinking, problem solving, and attention to detail.
• Time management and organizational skills.
• Willingness to learn, adaptability, and flexibility.
• Strong analytical skills for synthesizing data to aid decision-making.