Lead-Hard Services-IFM Standardization

Responsibilities

• Establish and maintain standardized technical service manuals, SOPs, specifications, and maintenance frameworks across all Group locations.
• Define uniform standards for HVAC, Electrical, Plumbing, Fire & Life Safety, Building Management Systems (BMS), DG Sets, Elevators, and other critical assets.

Drive IFM Standardization Initiatives

• Lead implementation of standardized technical operating models across business units and project sites.
• Ensure consistency in maintenance practices, service levels, staffing models, and asset management processes.

Technical Governance & Compliance

• Develop governance mechanisms to monitor compliance with approved technical standards.
• Conduct periodic audits and assessments to identify gaps and drive corrective actions.
• Ensure adherence to statutory, regulatory, environmental, and safety requirements.

Asset Lifecycle Management

• Define asset performance standards, maintenance strategies, and lifecycle replacement frameworks.
• Establish preventive, predictive, and condition-based maintenance programs to improve asset reliability and uptime.

CAPEX & Technical Project Support

• Provide technical guidance for new facility developments, fit-outs, renovations, and infrastructure upgrades.
• Review and approve technical specifications, designs, equipment selection, and engineering standards.

Vendor & AMC Standardization

• Develop standard technical scopes of work, service specifications, SLAs, and KPIs for technical service partners.
• Standardize AMC frameworks, technical contracts, and performance evaluation methodologies.

Performance Monitoring & Analytics

• Establish group-wide technical service KPIs, dashboards, and reporting mechanisms.
• Analyze operational performance, energy consumption, asset reliability, and maintenance costs to identify improvement opportunities

Cost Optimization & Efficiency Enhancement

• Drive initiatives for maintenance cost optimization, energy efficiency, utility savings, and resource productivity.
• Identify opportunities for standardization of equipment and spare parts to leverage economies of scale.

Technology & Digital Transformation

• Lead adoption of CAFM, CMMS, IoT-enabled monitoring systems, BMS integration, and predictive maintenance tools.
• Drive data-driven decision-making through technical performance analytics

Knowledge Management & Capability Building

• Develop technical competency frameworks and training modules for technical teams across locations.
• Facilitate knowledge sharing, best-practice dissemination, and continuous skill development initiatives

Business Continuity & Risk Management

• Establish critical asset risk assessment methodologies and business continuity frameworks.
• Ensure emergency preparedness, infrastructure resilience, and mitigation plans for critical systems.

Stakeholder Management

• Collaborate with Corporate Real Estate, Projects, Procurement, Safety, Sustainability, and Business Unit teams for alignment of technical standards and implementation strategies.
• Present standardization initiatives, compliance status, and improvement plans to senior leadership.

Qualifications

• B.E./B.Tech in Electrical / Mechanical Engineering
• 8-12 years of experience in Facility Management, Corporate Administration, Workplace Services, Hospitality, Real Estate Operations, or IFM.
• Minimum 5+ years in Technical Services, Engineering Operations, Facility Engineering, Infrastructure Management, or IFM Governance.
• Experience in developing engineering standards, audit frameworks, SOPs, and governance mechanisms.
• Exposure to multi-site technical operations is highly preferred