Lead II - Software Testing (Service Now, ATF, Test Automation)

Role description

Position Details

• Role: Sr. QA / Test Automation Engineer (ServiceNow)
• Experience Range: 5 to 8 Years
• Employment Focus: ServiceNow Testing, ATF Automation, QA Leadership

Role Summary

We are seeking an experienced Senior QA Engineer with strong ServiceNow ATF (Automated Test Framework) expertise to lead quality assurance initiatives across ServiceNow implementations and enhancements. The ideal candidate should possess extensive experience in ServiceNow testing, automation frameworks, SaaS platform testing, integration testing, and team coordination, with a strong understanding of Agile methodologies and ITSM processes.

Must-Have Skills

ServiceNow Testing & Platform Knowledge

• Minimum 5 years of experience testing ServiceNow applications.
• Strong knowledge of ServiceNow platform and ITSM processes.
• Experience testing Incident, Problem, Change, Request, Asset Management workflows.
• Hands-on experience in ServiceNow integrations and end-to-end process validation.
• Experience in ServiceNow ATF (Automated Test Framework) - Mandatory.

QA & Testing Expertise

• Test Plan preparation and execution.
• Test Scenario and Test Case creation, review, execution, and reporting.
• Defect management and defect lifecycle tracking.
• Regression Testing.
• Functional Testing.
• Smoke Testing.
• Integration Testing.
• User Acceptance Testing (UAT).
• Re-testing and Ad-hoc Testing.
• Security Testing.
• Performance Testing.
• GUI Testing.

Automation Testing

• Experience with automation testing frameworks.
• Selenium automation testing experience.
• Maintenance of automation scripts and test environments.
• API Testing experience.

ServiceNow Modules Exposure

Experience testing one or more of:

• Incident Management
• Problem Management
• Request Management
• Change Management
• Performance Analytics
• Asset Management
• Release Management
• IT Cost Management
• Discovery
• Orchestration
• ITOM

Agile & SDLC Knowledge

• Strong understanding of:
  • SDLC
  • STLC
  • Bug Life Cycle
  • Production Support Processes
• Agile/Scrum practices:
  • Sprint Planning
  • Story Point Estimation
  • Planning Poker
  • Daily Scrum Meetings
  • Retrospectives

Leadership & Coordination

• Experience leading QA teams.
• Resource planning and quality assessment.
• Stakeholder communication and requirement analysis.
• Ability to coordinate with business users, developers, and platform teams.

Good-to-Have Skills

• ITIL knowledge.
• ITOM domain knowledge.
• SaaS Platform Testing experience.
• ServiceNow Certified Professional.
• ServiceNow Certified System Administrator (CSA).
• Certified Scrum Master (CSM).
• Mobile Testing (Android, iOS, Windows).
• Cross-browser testing:
  • Chrome
  • Firefox
  • Safari
  • Edge/IE
  • Opera
• Experience working in multicultural and global delivery environments.

Key Responsibilities

• Understand business requirements and user stories.
• Create and execute comprehensive test strategies.
• Perform smoke, functional, regression, integration, and UAT testing.
• Maintain and enhance ATF and Selenium automation suites.
• Execute testing for ServiceNow upgrades and releases.
• Validate ServiceNow workflows, integrations, and platform enhancements.
• Track, report, and manage defects based on severity and priority.
• Collaborate with development, business, and product teams.
• Lead QA activities across multiple workstreams.
• Provide effort estimation and support release planning.

Educational Qualifications

Mandatory

• Bachelor's or Master's Degree in:
  • Computer Science
  • Information Technology
  • Electronics & Communication Engineering
  • Related Engineering Discipline

Preferred Certifications

• ServiceNow Certified Professional
• ServiceNow Certified System Administrator (CSA)
• Certified Scrum Master (CSM)

Skills

ServiceNow, API Testing, Selenium, Test Automation, ATF

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.