Lead Implementation

About the role

The Lead, Implementation – Experience Team is responsible for leading the end-to-end delivery of customer experience and digital initiatives, combining strong project management capabilities with hands-on UI/UX design expertise. This role is accountable for managing projects from ideation through implementation, ensuring solutions are delivered on time while meeting business, customer, and user experience objectives. The successful candidate must be able to translate business requirements into intuitive customer journeys and user interfaces, while simultaneously overseeing project planning, stakeholder management, testing, deployment, and delivery execution.

Key responsibilities

• Translate the Experience vision into executable, high-impact initiatives by overseeing the end-to-end lifecycle of UI/UX tasks, ensuring all design inputs are thoroughly reviewed, clearly documented, and effectively converted into actionable requirements for development teams
• Support Head of Experience to execute approved experience strategies and manage UI/UX project deliverables across key initiatives, ensuring readiness and quality at every milestone
• Support Head of Experience for end-to-end experience design audits, enhancements, and compliance checks for new launches, ensuring high-quality standards are met pre- and post-release
• Manage App Store listing UX and act as deployment gatekeeper for KDiGO and KDI, ensuring visuals, metadata, and descriptions align with product updates and are deployment-ready
• Support Head of Experience to deliver monthly UX simulations and design concepts for internal innovation sessions, demonstrating feasibility and design thinking
• Plan and coordinate UAT and solution validation activities
• Manage deployment readiness and implementation activities to ensure successful transition from design to production
• Assist Head of Experience in proposing and implementing innovative experience concepts and enhancements to increase user engagement, retention, and efficiency on KDiGO and other digital platforms
• Support experience enhancements across Martech platforms and internal tools by optimising UI flows and maintaining design consistency through shared components
• Run low-fi experiments, rapid prototyping, and user testing to validate desirability and feasibility

About you

• Strong project management capabilities combined with hands-on UI/UX design expertise
• Ability to translate business requirements into intuitive customer journeys and user interfaces
• Capability to oversee project planning, stakeholder management, testing, deployment, and delivery execution
• Balanced blend of project leadership, design thinking, and customer-centric problem solving
• Cross-functional collaboration skills to drive successful outcomes
• Ability to develop wireframes, prototypes, and high-fidelity mockups to communicate design ideas
• Expertise in ensuring consistency in design language, typography, and visual elements across all platforms
• Capability to optimize designs for usability, accessibility, and responsiveness
• Strong engagement and communication skills with internal stakeholders

Qualification:

• Bachelor’s degree in Creative Media, Digital Product Design, or a related field.
• 3 to 5 years of experience in UI/UX design for mobile app and web applications.
• A strong portfolio showcasing your design process and completed projects.
• 5 to 8 years of experience in UI/UX design for mobile app and web applications