Lead Information Controller

Tasks

• Lead the day-to-day operation of the Information Control function, providing operational leadership and line management to the Information Control team.
• Allocate and prioritise Information Control workloads, monitor capacity and performance, and ensure appropriate coverage to meet project and contractual requirements.
• Provide coaching, mentoring and development to Information Controllers, including performance management and support for competency development.
• Oversee document and information control activities throughout the information lifecycle, including receipt, validation, registration, distribution, transmittal, revision, status and records management.
• Oversee the correct operation of ProjectWise information control workflows and ensure project teams, suppliers and Information Controllers follow agreed processes and work instructions.
• Undertake and oversee quality assurance checks to confirm information is correctly named, classified, revised, statused and attributed with the required metadata before formal exchange or acceptance.
• Manage incoming and outgoing information exchanges with the Client, designers, suppliers, subcontractors and other stakeholders, ensuring packages are complete, traceable and processed within agreed timescales.
• Act as the primary operational point of contact for Information Control matters, resolving queries and escalating material issues to Information Management or project leadership as appropriate.
• Coordinate with Information Management and Information Systems/CDE colleagues to resolve workflow, access, permission or system issues affecting controlled information processes, without assuming ownership of technical system configuration.
• Develop, maintain and implement Information Control procedures, work instructions, registers, trackers and workflow guidance in line with project requirements.
• Monitor Information Control queues, overdue actions, exceptions and quality trends, and provide clear performance reporting to Information Management and project leadership.
• Support the onboarding of project teams and supply-chain organisations into agreed Information Control processes and deliver or coordinate training on ProjectWise workflows and control requirements.
• Maintain effective audit trails and records of formal information exchanges, supporting assurance, handover and project close-out activities.
• Work closely with project leads, the Client and supply chain to promote consistent application of information control requirements and timely resolution of non-compliant submissions.
• Liaise with other Information Management teams across the business to support standardisation, continuous improvement and sharing of information control best practice.

Qualifications

• Substantial experience in Information Control / Document Control on major construction, infrastructure, or similarly complex projects, including experience in a senior or lead capacity.
• Demonstrable experience of leading, supervising or line managing Information Controllers / Document Controllers, including workload allocation, coaching and performance support.
• Strong operational experience of Bentley ProjectWise, including controlled workflows, transmittals, metadata, revision/status management and formal information exchange.
• Strong knowledge of document and information control principles, including registration, distribution, revision control, status control, metadata management, audit trails and records management.
• Good working knowledge of ISO 19650 principles and their practical application to information control within a Common Data Environment.
• Experience coordinating formal information exchanges with clients, designers, suppliers and subcontractors and resolving incomplete or non-compliant submissions.
• Strong quality-assurance mindset with the ability to identify information-control errors, apply project requirements consistently and escalate material issues appropriately.
• Ability to effectively communicate with internal and external project teams, including clients, suppliers, and senior stakeholders.
• Strong organisational, planning and prioritisation skills, with the ability to manage competing workloads across a busy project environment.
• Experience developing, maintaining and implementing information-control procedures, work instructions, registers, trackers, and workflow guidance.
• Ability to coach, train and support users and Information Control team members in agreed processes and ProjectWise workflows.
• Strong working knowledge of Microsoft Excel and other Microsoft Office products for registers, reporting, analysis, and day-to-day information-control activities.