Lead Infra. Architect

Job Summary

Join our dynamic team as a Lead Infrastructure Architect where you will leverage your extensive experience in ServiceNow ITOM ITSM and Enterprise Architecture to drive innovation and efficiency. In a hybrid work model you will collaborate with cross-functional teams to enhance our infrastructure solutions ensuring seamless integration and optimal performance. Your expertise will be pivotal in shaping the future of our IT landscape.

Responsibilities

• Lead the design and implementation of robust infrastructure solutions using ServiceNow ITOM ensuring optimal performance and scalability.
• Oversee the integration of ServiceNow ITSM processes to enhance service delivery and operational efficiency.
• Provide strategic guidance on ServiceNow Enterprise Architecture to align with business objectives and technology trends.
• Collaborate with cross-functional teams to identify infrastructure needs and develop comprehensive solutions.
• Drive continuous improvement initiatives to optimize infrastructure performance and reduce operational costs.
• Ensure compliance with industry standards and best practices in infrastructure architecture.
• Develop and maintain documentation for infrastructure designs processes and standards.
• Conduct regular assessments of infrastructure systems to identify areas for improvement and implement necessary changes.
• Facilitate workshops and training sessions to enhance team knowledge and skills in ServiceNow technologies.
• Monitor infrastructure performance and implement proactive measures to prevent issues and ensure reliability.
• Coordinate with vendors and stakeholders to ensure seamless integration of third-party solutions.
• Provide technical expertise and support during critical incidents and problem resolution.
• Foster a culture of innovation and collaboration within the team to drive successful project outcomes.

Qualifications

• Extensive experience in ServiceNow ITOM with a proven track record of successful implementations.
• Strong expertise in ServiceNow ITSM processes and their integration into enterprise environments.
• Proficiency in ServiceNow Enterprise Architecture with the ability to align technology with business goals.
• Excellent problem-solving skills and the ability to develop innovative infrastructure solutions.
• Strong communication and collaboration skills to work effectively in a hybrid work model.
• Ability to lead and mentor teams fostering a culture of continuous learning and improvement.
• Experience in conducting workshops and training sessions to enhance team capabilities.

Certifications Required

ServiceNow Certified Implementation Specialist ServiceNow Certified System Administrator