Lead Inside Account Manager

Location: Vancouver, WA (In-Office)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime as required)

About Dymaxis

Dymaxis is a premier distribution and engineering company delivering cutting-edge products and solutions to the machine automation market. As our team expands, we are seeking a positive, professional, and proactive Lead Inside Account Manager (IAM) to join us in Vancouver, WA.

Position Overview

In this role, you will serve as the primary, continuing point of contact for our valued clients, ensuring a best-in-class customer service experience. Beyond daily account management, you will champion operational excellence by onboarding, training, and guiding new IAMs, while continuously identifying opportunities to optimize our internal processes.

Key Responsibilities

• Account & Order Management: Process quotes, order acknowledgments, purchase orders, and returns for repair (RMAs) with high accuracy.
• Customer Advocacy: Communicate proactively with clients to deeply understand their needs, foster long-term relationships, and advocate for their exceptional experience.
• Inventory Control: Monitor and order inventory to maintain optimal stocking levels at our facilities.
• Team Leadership: Provide daily coaching, guidance, and direction to junior IAMs, and take ownership of training new team members.
• Cross-Functional Collaboration: Partner with internal departments and engineering teams to solve complex problems and fulfill custom client requests.
• Data Integrity: Assist with new client onboarding and accurate data entry.

Required Skills & Qualifications

• Communication: Strong verbal and written interpersonal skills with an ability to connect with clients and internal teams.
• Professionalism: A confident, resilient, and positive attitude in fast-paced or challenging situations.
• Technical Aptitude: Proficiency in Microsoft Office (Outlook, Excel, Word) and comfort navigating internet-based applications to process complex requests.
• Execution: Exceptional multi-tasking skills with a sharp, critical eye for detail.

Experience & Education

• Education: College degree required.
• Experience: 5–7 years of professional work experience.
• Preferred: Prior experience in industrial distribution and/or sales environments is highly recommended.

Physical Requirements

• Ability to assist with shipping & receiving tasks, including lifting up to 35 lbs.

Compensation & Benefits

• Hourly Rate: $24.00 – $28.00 per hour
• Benefits: Medical, Dental, and Vision Insurance
• Retirement: 401(k) plan
• Time Off: Paid Time Off (PTO) and Holiday Pay
• Incentives: Participation in the company bonus plan