Lead Inside Sales @Coimbatore

BrainCert is an EdTech focused SaaS company headquartered in Herndon, Virginia, USA. Trusted by leading global enterprise organizations, BrainCert is currently one of the fastest growing learning technology and virtual classroom companies in the market. BrainCert's award-winning SaaS platform empowers mid to large-size enterprises and accelerates collaborative learning, deliver superior training, reduce costs, and increase productivity. Come join our team and our employee-focused culture and help drive our SaaS applications to the next big leap.

Description We’re looking for a competitive and trustworthy Sales Executive who can help us enhance our business activities. The candidate will be responsible for discovering and pursuing new sales prospects whilst maintaining customer satisfaction. The goal is to meet and surpass the company's expectations to drive rapid and sustainable growth.

• Training, coaching team members of the inside sales team.
• Educating inside sales staff on effectively answering common customer questions.
• Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.
• Maintaining an accurate record of all leads and actual sales.
• Preparing accurate sales forecasts to assist the company in making sound business decisions.
• Regularly evaluating the performance of the inside sales team.
• Evaluating current sales practices and procedures to determine whether they are effective in generating sales.
• Recommending and implementing improvements to current sales practices and procedures as needed.
• Addressing and resolving customer complaints.

Requirements

• Background: You have 2+ years of inside sales or business development experience, particularly in a SaaS software or educational technology industry capacity. You're motivated and hungry. We're a startup, so you need to be comfortable working autonomously, establishing and recommending sales process improvements, creatively problem solving, and setting and attaining goals.
• Industry Experience: Past experience working with EdTech industry and specifically with CMS systems such as WordPress, Joomla, Drupal and Moodle is a plus. Experience in Learning Management Systems (LMS) and Virtual Classroom experience is an added bonus
• Creative: Tailoring the right solution for a variety of small business owners.
• Empathetic: Putting yourself in our client’s shoes and understand their pain points. Patience, understanding and empathy in conflict resolution
• Driven: You’ll be the one deciding how successful you are in this role. Your quota and KPIs are your guide to be the best rep on the team
• Tech Savvy: You understand how SaaS technology works and have basic technical skills
• Curious: You always want to know more and you’re not afraid to ask questions
• Great Communicator: You can change up your communication style depending on your audience. It’s important to have excellent written and oral communication skills to succeed in this role
• Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth
• Extra Credit: Previous SaaS sales experience, experience using one of these CRM systems such as SalesForce, ActiveCampaign, Zoho CRM, HubSpot, or Intercom

Benefits

• Flexible work timings
• Hybrid work Model
• Good Work-Life balance