Lead Intake & Scheduling Coordinator

Pisgah Roofing & Restoration is seeking a highly organized, professional, and customer-focused Lead Intake & Scheduling Coordinator to join our office team.

This position is responsible for managing all incoming customer inquiries and scheduling estimate appointments for our roofing professionals. The ideal candidate will be dependable, detail-oriented, comfortable communicating by phone and email, and capable of managing leads from multiple sources without allowing opportunities to fall through the cracks.

Primary Responsibilities

• Answer incoming phone calls professionally and provide excellent customer service.
• Respond promptly to customer emails, website inquiries, and online lead submissions.
• Monitor all company lead dashboards, including referral platforms and other lead-generation sources.
• Contact new prospects quickly to gather project information and schedule estimate appointments.
• Coordinate estimator calendars and assign appointments based on location, availability, and project type.
• Confirm appointments with homeowners and provide any necessary preparation instructions.
• Follow up with prospects who have not responded or scheduled an appointment.
• Enter and maintain accurate customer information, appointment details, and notes within the company’s CRM and scheduling systems.
• Notify management and estimators of urgent requests, active leaks, commercial opportunities, or unusual project circumstances.
• Maintain clear communication between customers, estimators, and office personnel.
• Track incoming leads to ensure every opportunity receives timely follow-up.
• Assist with general office and administrative duties as needed.

Qualifications

• Previous experience in scheduling, customer service, office administration, call handling, or lead coordination is preferred.
• Strong verbal and written communication skills.
• Professional and friendly phone presence.
• Excellent organization, time-management, and follow-up skills.
• Ability to manage multiple phone calls, emails, dashboards, and appointments simultaneously.
• Comfortable learning and using CRM systems, online lead platforms, email, calendars, and basic office software.
• Ability to remain calm, professional, and solution-focused when assisting customers.
• Dependable attendance and the ability to work independently.
• Roofing, construction, home-services, or insurance-restoration experience is helpful but not required.

What We Are Looking For

We are looking for someone who understands that every incoming call or inquiry is a potential customer. The right person will take ownership of the lead process, communicate professionally, follow up consistently, and ensure our estimating team has accurate and well-organized appointments.

This is an important front-line position within our company. Your professionalism, urgency, and attention to detail will directly affect the customer experience and the success of our sales team.

About Pisgah Roofing & Restoration

Pisgah Roofing & Restoration is an established residential and commercial roofing contractor serving Western North Carolina and the Tri-Cities region. We are committed to providing exceptional workmanship, honest communication, and an outstanding experience for every customer.

Job Type: Full-time
Work Location: In person

To apply, please submit your résumé along with a brief explanation of your experience in customer service, scheduling, lead management, or office administration.

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person