Lead, IT Applications Development

About the role

A senior-level specialist responsible for the end-to-end lifecycle of business applications. This role balances strategic innovation (AI/DX) and strict governance (J-SOX) with robust daily operational support. The P8 level operates independently, managing complex SAP and Non-SAP environments, ensuring system stability, and acting as a senior mentor to the team.

Key responsibilities

• Oversee and provide daily technical support for SAP related and various Non-SAP business applications to ensure 24/7 business continuity.
• Act as the senior escalation point for complex technical issues, performing root cause analysis (RCA) and implementing permanent fixes.
• Monitor system performance, interfaces, and batch jobs daily to prevent downtime and ensure data integrity across platforms.
• Manage service requests and incidents within defined SLAs, ensuring high-quality support for all end-users.
• Lead and execute IT projects independently, managing everything from initial requirement gathering to final deployment.
• Bridge the gap between business needs and technical solutions by providing expert BA/SA services.
• Analyze and design solutions for SAP-related modules, non-SAP applications, and cross-application integration.
• Proactively identify and implement AI and Automation use cases within daily routines to reduce manual tasks.
• Maintain daily and periodic IT controls in accordance with J-SOX standards, including user access reviews and change management logs.
• Mentor and coach junior staff on daily support best practices and technical troubleshooting.

About you

• Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Minimum 8–10 years of experience in IT Application Support, with proven experience in mentoring and coaching junior team members.
• Expertise in SAP PP or related module & Business Analysis: Extensive hands-on experience in managing SAP PP or related modules, business process mapping, and translating complex requirements into functional designs.
• Proven track record in leading and executing end-to-end IT projects independently, including managing timelines, risks, and project budgets.
• Solid background in managing IT internal controls, specifically ensuring application compliance with J-SOX standards and coordinating with auditors.
• Experience in identifying, proposing, or implementing Digital Transformation (DX) and AI-related solutions to enhance business efficiency.
• Background in acting as a Technical Consultant for various business units (Manufacturing, Sales, or Retail) and managing relationships with external vendors.
• Experience in coaching and providing expert-level guidance to junior IT staff to improve overall technical competency.