Lead, IT Solutions

Star Alliance is the world’s largest airline alliance.

Established in 1997 as the first truly global airline alliance, Star Alliance was founded on a customer value proposition of global reach, worldwide recognition, and seamless service. Today, guided by a vision for a world effortlessly connected, Star Alliance enriches customer journeys and reinforces loyalty by creating tailored solutions that empower member airlines beyond their individual capabilities. The Star Alliance office in Singapore coordinates the global activities of the Alliance, including managing joint projects on behalf of its 26 Members.

Based in Singapore, the Lead, IT Solutions will report to the Director, Delivery Excellence in the Digital and Technology business unit which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, IT Delivery, IT Operations, IT Security, and Project Management. This role assumes technical ownership of Star Alliance’s IT Solutions.

You will work primarily (but not exclusively) with the Customer Experience business unit. This team of product owners develop and apply digital and self-service technologies to offer customers efficient and seamless travel services. The team’s focus is to improve the passengers’ experience at all touchpoints within the passenger journey comprising of Booking, Airport & Transfer and Loyalty.

Your role will be to work closely with the Star Alliance product owners to develop and manage implementation of Star Alliance digital solutions across airlines, airports and external ecosystems. You will also assume technical ownership of certain Star Alliance applications. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.

Key Responsibilities

• In coordination with product owners, develop and manage Star Alliance digital solutions across airlines, airports, loyalty systems and external ecosystem, including solution design, coordinating efforts between different development teams, user acceptance tests, and go-live
• Coordinate with all stakeholders for execution of projects, to include requirements gathering as well as translating business requirements to technical requirements and ensuring technical feasibility
• Review vendors’ solution proposal and SOWs to ensure business and technical requirements are met and addressed
• Support the product owner in defining product strategies, recommend new product features and provide continuous improvements to existing products
• Work with the product owner to refine the product backlog including new features, enablers and technical debt
• Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance
• Coordinate and manage architectural and solution design meetings & decisions with all relevant stakeholders
• Lead the technical aspects in the solution design phase
• Oversee test management to ensure delivered products provide functionality as designed
• Stakeholder management includes ensuring timely and accurate communication to address all enquiries

Your Profile

• Completed studies in Computer Science or related field
• Experience or understanding of Agile methodologies
• Experience with technical integrations e.g. API, MQ, ETL etc.
• Experience with Airline IT ecosystem, for example PSS, DCS, eCommerce, etc., understanding of new technology and standards such as NDC, Offer & Order, etc.
• Experienced in leading large workshop environments, from preparation of effective materials to presenting and leading technical discussions
• Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders
• Takes initiative and self-motivated, works cohesively in a team
• Highly organised and possess the ability to manage multiple projects or tasks concurrently
• Willingness to travel
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance member airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Medical benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.