Lead - ITS

Job Title: Lead - ITS

Internal Title- Software Asset Management (SAM) Lead

Reporting To: Associate Director IT Services

Experience: As per market standards

Compensation: As per market standards

Role Summary: This is an Individual Contributor role responsible for managing end-to-end software asset lifecycle, ensuring license compliance, optimizing software usage, and driving cost efficiency across the organization.

Key Responsibilities:

• Manage complete software lifecycle: procurement, allocation, revocation, and renewal of licenses
• Select appropriate licensing models, plans, and vendors based on business needs
• Handle licensing for key platforms including: Microsoft (O365, Azure, etc.), SaaS applications, ManageEngine Tools Products, Modern Workplace tools (Microsoft ecosystem, VMware, Ai Tools other licensing (ChatGPT, Claude, GitHub, Adobe Etc..)
• Manage both perpetual and subscription-based licensing models
• Drive software asset consolidation across the organization
• Monitor and improve software utilization efficiency
• Track and ensure accuracy of software asset inventory
• Generate and analyze reports: Total Licenses vs Used vs Free
• Ensure compliance with licensing agreements and support audits
• Collaborate with procurement, IT, and finance teams for contract and renewal management
• Optimize license usage to reduce cost and eliminate redundancies
• Strong understanding of IT Service Mgmt Tool CMDB

Key Skills Experience:

• Strong experience in Software Asset Management (SAM) / IT Asset Management (ITAM)
• Hands-on experience with license management, procurement lifecycle, and vendor management
• Deep understanding of licensing models (perpetual vs subscription, SaaS licensing)
• Experience managing enterprise tools and licensing (Microsoft, VMware, ManageEngine, etc.)
• Strong analytical and reporting skills (license utilization, compliance tracking)
• Ability to work independently as a lead and manage stakeholders

Certifications (Preferred):

• CSAM (Certified Software Asset Manager)
• ITIL Foundation

Key KPIs / Success Metrics:

• Software utilization efficiency
• Accuracy of software asset inventory
• License compliance rate
• Effective reporting: Total vs Used vs Available licenses
• Cost optimization through license consolidation and reuse