Lead Learning Coordinator

1. Lead Training & Programme Operations

• Lead and oversee the planning, coordination, and execution of corporate training programmes and events from commencement to completion.
• Supervise the Training & Programme Coordination team to ensure projects are delivered efficiently, on time, and with high service quality.
• Monitor programme timelines, resource allocation, logistics, and overall project execution.
• Ensure smooth on-site operations and provide guidance to the team during training programmes and corporate events.
• Coordinate with trainers, clients, hotels, vendors, and internal departments to ensure successful programme delivery.

2. HRDCorp Grant & Compliance Management

• Manage the full HRDCorp grant process, including grant applications, claims, supporting documentation, and post-training submissions.
• Keep abreast of the latest HRDCorp regulations and advise the management team on compliance matters.
• Review documentation before submission to ensure accuracy and minimise claim rejections.

3. Client Relationship Management

• Build and maintain strong relationships with corporate clients.
• Attend client meetings when required to discuss programme logistics and operational requirements.
• Ensure prompt follow-up on enquiries, programme updates, and post-training matters.
• Work closely with the Sales and Training teams to deliver an excellent client experience.

4. Documentation & Process Improvement

• Oversee the preparation of proposals, training outlines, participant materials, reports, and programme documentation.
• Ensure all programme records, trainer databases, and client files are accurate and up to date.
• Develop, review, and improve Standard Operating Procedures (SOPs) for training coordination.
• Identify opportunities to improve operational efficiency and service quality.

5. Team Leadership

• Supervise, mentor, and support Training & Programme Coordinators in their daily responsibilities.
• Assign tasks, monitor work progress, and ensure deadlines are met.
• Provide coaching, guidance, and training to team members to improve performance and productivity.
• Foster a collaborative, positive, and customer-focused working environment.

6. Reporting & Administration

• Prepare operational reports, programme status updates, and post-training reports for management.
• Monitor project schedules and ensure all documentation is completed promptly.
• Support management with strategic operational planning and continuous improvement initiatives.
• Perform other duties as assigned by management.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Business Administration, Event Management, Human Resource, Hospitality, or a related field.
• Minimum 3–5 years of experience in training coordination, corporate training administration, or programme management.
• Experience handling HRDC Training Programmes and a good understanding of HRDC grant requirements and compliance processes.
• Candidates who are able to start immediately or at short notice will be preferred.
• Excellent project coordination, organisational, and multitasking skills.
• Strong communication and interpersonal skills in both English and Bahasa Malaysia.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM systems, project management tools, or Canva is an added advantage.
• Possess a valid driving licence and be willing to travel for training programmes and corporate events.
• Strong attention to detail, problem-solving skills, and the ability to work under pressure.

Additional Benefits

• Work-from-Home Arrangement: One day of work from home per week for employees who reside a significant distance from the office, subject to job requirements and management approval.
• Additional Half-Day Leave: One additional half-day leave entitlement every month.
• State Public Holidays: All gazetted public holidays applicable to the state are observed.