Lead Management Coordinator

Own the customer journey from first enquiry to final outcome and help turn more leads into sales across our national network.

Clark Rubber is one of Australia’s most recognised retail brands, with more than 80 years of history and a national network of stores and mobile service providers.

We are looking for a proactive and commercially minded Lead Management Coordinator to take ownership of customer leads across our Pool & Spa Division. This newly focused role will ensure every enquiry reaches the right person, receives timely follow-up and is progressed through to a clear outcome.

The Opportunity

Reporting to the General Manager – Pool & Spa Division, you will be the central point of coordination between customers and the Clark Rubber network.

You will manage leads generated through our website, direct customer enquiries and external platforms such as hipages. From understanding what the customer needs to identifying the best store or service provider, you will keep each opportunity moving and ensure nothing falls through the cracks.

You will also help strengthen the systems and processes behind our lead-management function, providing greater visibility over response times, conversion rates and customer outcomes.

This role will suit someone who combines strong customer service with a sales mindset. You will be organised, confident in following people up and motivated by turning enquiries into genuine opportunities.

What You Will Be Doing

• Managing customer leads from initial enquiry through to final outcome.
• Speaking with customers to understand and qualify their requirements.
• Matching each opportunity with the most suitable Clark Rubber store or mobile service provider.
• Allocating leads promptly and providing stores with the information needed to respond.
• Monitoring open leads and following up to ensure agreed response times are met.
• Reconnecting with customers where needed to confirm progress and outcomes.
• Coordinating leads received through external platforms, including hipages.
• Maintaining accurate records of lead activity, status and conversion.
• Building strong relationships with franchisees, Store Managers and internal teams.
• Identifying recurring service gaps, delays and opportunities for improvement.
• Reporting on lead sources, volumes, response times, conversion and outcomes.
• Helping develop consistent lead-management processes across the network.

What You Will Bring

You are a natural coordinator who takes ownership, communicates confidently and follows through. You understand the importance of a fast response and know how to keep multiple customer opportunities moving without losing sight of the detail.

To succeed in this role, you will bring:

• Experience in lead coordination, sales support, customer service or a similar customer-facing role.
• A strong customer focus supported by a commercial and results-oriented mindset.
• Confidence speaking with customers and gathering the information needed to qualify an enquiry.
• Excellent organisation and the ability to manage multiple active leads and competing priorities.
• Strong follow-up skills and the persistence to drive matters through to completion.
• Clear and professional written and verbal communication.
• High attention to detail and accurate record keeping.
• Confidence using CRM, customer service or lead-management systems.
• The ability to work independently while building effective relationships across a broader network.
• Competency across Microsoft Office and other digital business platforms.

Experience within a retail, service or franchise environment will be advantageous. Exposure to the pool and spa industry or lead-generation platforms such as hipages will also be highly regarded.

Why Clark Rubber?

This is an opportunity to make a visible impact within an iconic Australian business.

You will play an important role in improving how customer opportunities are managed across our national network, while helping stores and service providers convert more enquiries into sales. You will also have the opportunity to influence the processes and systems that support the function as it continues to develop.

If you enjoy taking ownership, creating order and ensuring customers receive the follow-up they expect, we would like to hear from you.

Apply now to join Clark Rubber as our Lead Management Coordinator.