Lead Medical Support Assistant

Summary This position serves as a lead Medical Support Assistant for Jonathan M. Wainwright Memorial VA Medical Center. Duties may be performed in Clinic Based Outpatient Clinic (CBOC) - Outpatient Clinic - or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The Lead MSA is aligned in Health Administration Service reporting to the Supervisory Medical Support Assistant.

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficient: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Education: High school diploma OR General Education Development equivalency certificate OR Proficiency certificate from a State or territorial-level Board or Department of Education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria): Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held
• GS-7 Grade determinations: One year of creditable experience equivalent to the next lower grade (GS-6)
• In addition to meeting the experience above - the candidate must demonstrate the following KSAs: 1
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community
• 2
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• 3
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• 4
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• 5
• Ability to provide staff development and training
• 6.Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-7.

Duties

• The Lead MSA monitors and makes work assignments - provides input on performance - resolves daily workplace issues and maintains efficient workflow
• Monitors and makes work assignments - provides input on performance
• Resolves daily workplace issues and maintains efficient workflow
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and staff in order to resolve day to day conflicts
• VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO\_XH5uCLsTotal Rewards of a Allied Health ProfessionalWork Schedule: Full Time 8:00am to 4:30pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child.Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not availableVirtual: This is not a virtual position.Functional Statement #: 000000Permanent Change of Station (PCS): Not authorized