Lead Nail Tech

Lead Nail Technician

Job Description

Role Overview

The Lead Nail Technician sets the technical and cultural standard for EARTH Nail Spa. This role supports management by ensuring service consistency, sanitation compliance, team accountability, and elevated client experience standards.

The Lead Technician is expected to model professionalism, technical excellence, and leadership at all times.

This is a working leadership role. The Lead Technician maintains a service schedule while also providing guidance and support to the team.

Core Responsibilities

Technical Leadership

• Maintain the highest level of service quality and consistency
• Serve as a technical resource for nail technicians
• Monitor adherence to service protocols and brand standards
• Support training of new technicians during onboarding
• Provide real time coaching when standards are not met

Service Sanitation Oversight

• Ensure hospital grade sterilization protocols are followed consistently
• Monitor workstation cleanliness and organization
• Reinforce proper callus care, gel application, builder gel structure, and Gel-X standards
• Address sanitation or service concerns immediately

Team Support Accountability

• Assist in coordinating opening and closing duties
• Help maintain salon organization and operational flow
• Provide feedback to management regarding team performance and morale
• Support conflict resolution when appropriate
• Promote a collaborative, non competitive team environment

Client Experience

• Model elevated client communication and professionalism
• Support service recovery when concerns arise
• Help maintain consistent client satisfaction standards
• Reinforce membership education through service excellence

Performance Expectations

The Lead Technician is evaluated on:

• Consistency of technical execution
• Ability to elevate overall team performance
• Sanitation compliance and discipline
• Team morale and collaboration
• Client satisfaction and retention
• Professionalism and leadership presence

The Lead Technician plays a critical role in protecting the reputation of EARTH Nail Spa. This position requires maturity, composure, strong communication, and a commitment to maintaining high standards.

Leadership at EARTH is demonstrated through action, accountability, and consistency.