Lead Network & Systems Support Officer

We are now recruiting for a Lead Network & Systems Support Officer

based in Hong Kong.

About the role

We are looking for an experienced Lead Network & Systems Support Officer to play a key role in supporting and improving technology services across our global Sourcing locations.

This is a hands-on lead technical role, responsible for ensuring network, systems, security and workplace technologies are stable, effective and fit for purpose. You will act as an escalation point for complex issues, lead the coordination of agreed technology projects and rollouts, and work closely with Group Technology teams, suppliers and local stakeholders to deliver practical outcomes.

It plays an important leadership role through technical expertise, ownership, coaching and influence. You will help raise capability across local support colleagues, improve ways of working, and identify opportunities to make technology support more proactive, consistent and colleague-focused.

The team you’ll work with

You’ll be part of the Technology team, reporting to the Network & Systems Manager in Hong Kong. In this role, you’ll work closely with colleagues across Technology, functional teams and third-party suppliers in different sourcing locations across the globe. While the role does not have direct line management responsibility, you’ll play an important part in bringing people together, sharing technical expertise and helping teams deliver stable, practical and colleague-focused technology support.

What you’ll be responsible for

Technical support and service improvement

• Lead the resolution of complex technical issues in network, server, security and workplace technologies
• Act as an escalation point for complex incidents
• Take lead in Investigate issues, coordinate resolution and keep stakeholders updated
• Monitor infrastructure health, support preventative maintenance and identify recurring service risks.
• Maintain accurate technical documentation and operating guidance to support consistent ways of working.
• Own and drive service improvement initiatives by identifying and implementing practical opportunities to enhance support and service delivery.

Technology projects and rollouts

• Lead the coordination and delivery of agreed technology rollouts, including network, server, security, meeting-room and workplace technology upgrades across sourcing locations.
• Develop practical rollout plans and schedules within the scope agreed with the Network & Systems Manager
• Partner with Group Technology teams, local support colleagues and suppliers to coordinate implementation
• Identify risks, dependencies and delays and escalate them appropriately
• Lead readiness, testing, implementation and post-launch review

Stakeholder and supplier coordination

• Build strong partnership with Sourcing teams, Group Technology and other relevant stakeholders
• Support the technical assessment and implementation of services used by Sourcing
• Coordinate with approved suppliers during implementation and ongoing service delivery
• Follow Group security, procurement and technology requirements
• Provide technical input into technology budgets and planning where required

You will need

Essential Experience

• Bachelor’s degree in Computer Science or equivalent
• Awareness of Microsoft 365, AI-enabled tools and workplace technologies
• Relevant experience in network, systems, infrastructure or advanced IT support, including Microsoft-based environments.
• Strong knowledge of network, server and security technologies, with sound troubleshooting and problem-solving capability.
• Experience coordinating technical implementations, infrastructure changes or project rollouts across teams, suppliers or locations.
• Strong ownership mindset, with the judgement to act independently, escalate appropriately and drive issues through to completion.
• Ability to lead through expertise, influence and collaboration, even without direct line management responsibility.
• Clear communication with both technical and non-technical colleagues.
• Experience working with third-party technology suppliers
• Comfortable working across multiple locations, cultures, stakeholder groups and supplier relationships.
• Ability to coach, guide and build capability in colleagues with different levels of technical confidence.
• Curiosity about emerging workplace technologies and their practical application.
• Provide support outside of normal office hours when required.
• Occasionally travel to overseas offices may be required.

Preferred Experience

• Experience with Linux, Kubernetes and Cloud environment would be an advantage.

What’s in it for you

We offer a range of benefits that help make Tesco a great place to work. Benefits may vary by location and will be confirmed as part of the recruitment process. These may include:

• Flexible working arrangements
• Annual bonus scheme
• Annual leave entitlement, based on local policy
• Life and medical insurance cover, where applicable
• External education reimbursement, where applicable