Lead Network Engineer

Job Title: Subject Matter Expert (SME) – Fixed Access Network Job Purpose As a Subject Matter Expert, you are responsible for maintaining and supporting access networks like HFC and FTTH across customer operations. The SME plays a pivotal role in establishing network engineering guidelines and standards for deploying, operating, and maintaining customer access networks.

Key Responsibilities

• Deploy, configure, upgrade, modify, and retire access platform elements.
• Develop and maintain access platform standards and operational practices, integrating industry best practices.
• Lead engineering efforts on access platform implementation projects and handovers to Local Operations.
• Conduct access platform surveys and audits.
• Supervise all customer network elements and ensure compliance with customer quality standards.
• Create and review detailed configuration procedures (MOPs).
• Configure, integrate, and verify access platform elements.
• Maintain access platform administration records, diagrams, and configurations.
• Manage and control access platform resources and capacity.
• Assess and maintain access network service continuity, performance, and quality.
• Provide operational support for major access network incidents as requested.
• Create and maintain troubleshooting and repair procedures.
• Identify service analysis and diagnostics tools and methods.
• Lead access platform disaster recovery and restoration efforts.
• Lead technical discussions and solutions with vendors, suppliers, and technology manufacturers.
• Perform other duties as requested by your supervisor.

Knowledge & Experience: Preferred Education/Qualifications

• Bachelor’s degree in Computer Science, Electronic Engineering, or a related field, or equivalent work experience.
• Industry and vendor-specific certifications and training in Access Networks (e.g., Commscope, Nokia, Viavi, etc.).
• Expert-level experience with Access Networks, particularly in capacity management and operations.
• Expert-level experience with Access Network Platforms, including Serassure, Viavi, EMS, FAN, ACS.
• Advanced knowledge of HFC and DAA access networks.
• Advanced knowledge of FTTH access networks.

At least 8 years of relevant professional experience:

• Expert-level proficiency in large-scale access networks (Cisco, Commscope, Huawei, Nokia, Adtran).
• Advanced knowledge of access network architecture, topology, planning, design, and implementation.
• Expert knowledge of optical network transport technologies: ROADM, DWDM, OTN switching (G.709), GMPLS, SDN, Ethernet.
• Experience in writing MOPs, BOMs, HLD, LLD, engineering as-built documentation, Engineering Book, IP Books.
• Experience with access network deployments across multiple geographies and with third-party vendors.
• Proven experience in project management techniques, including planning, resource allocation, prioritization, and escalation within an international telecom/service provider environment.
• Knowledge of data networks, broadband, and fixed access platforms.

Skills & Abilities:

• Innovation with a Customer Focus:
• Embrace innovative and improved ways to enhance customer satisfaction.
• Encourage customer-led thinking, where customer needs drive product and process enhancements.
• Promote and take ownership of improvements for a seamless customer experience.
• Recognize the customer experience as a shared responsibility across all departments and individuals.
• Entrepreneurial Drive for Results:
• Identify and effectively address core problems.
• Align priorities with company goals for outcome-oriented decision-making.
• Streamline decision-making processes for effectiveness and efficiency.
• Foster an environment of continuous improvement and innovation.
• Lives One Company:
• Promote a unified "One Company" approach that fosters collaboration across all business areas.
• Leverage best practices and knowledge-sharing across the organization.
• Demonstrate the ability to analyze, interpret data, and communicate effectively both verbally and in writing.
• Communicate clearly and professionally with employees, customers, suppliers, in person, on the phone, and in written communications.
• Make effective decisions and solve problems while working under pressure, prioritize tasks effectively, and manage multiple projects simultaneously.

Qualifications Bachelors Degree

Range Of Year Experience-Min Year 7

Range Of Year Experience-Max Year 9