Lead Operations Analyst

Join us as a Lead Operations Analyst at , where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets. To be successful as a Lead Operations Analyst, you should have experience with: Basic Skills: • Core technologies for the role includes f5 LTM, f5 GTM, Infoblox DDI, Blue Coat Proxy • Data technologies: Routing & Switching, ACI, Firewalls, Wireless technologies • OEMs: Cisco, Juniper, Bluecoat, Fortinet Load Balancing: Working knowledge of F5 LTM/GTM, VIPRION, and application traffic management concepts including VIPs, pools, SNAT, and SSL/PKI. • DNS/DHCP & Proxy: Experience with Infoblox DNS/DHCP, proxy technologies such as Zscaler or Bluecoat, and basic automation/scripting. • Troubleshooting: Proficiency with diagnostic tools including Wireshark, tcpdump, traceroute, nslookup, and dig for network and application connectivity issues.Networking: Strong expertise in routing protocols including EIGRP, OSPF, and BGP, and switching technologies such as Cisco ACI, NX-OS, VLANs, VPC, HSRP/VRRP, Catalyst, ASR, and CSR. • Security: Hands-on experience with enterprise firewalls, preferably Fortigate, with exposure to Checkpoint or Juniper advantageous. • Monitoring & Tools: Experience with network monitoring and automation tools such as Spectrum, NetBrain, Observe, and Ansible. • Strong years of experience in network operations or support within large enterprise environments. • Proven ability to operate in 24x7 global support models with strong ownership and accountability. This role requires candidate to work in 24/7 support. • Minimum Graduation degree required. Bachelors degree in Engineering, Computer Science, Information Technology, or equivalent professional experience. • Solid understanding of ITIL processes including Incident, Change, and Problem Management, and tools such as ServiceNow. • Strong foundation in enterprise networking concepts, infrastructure operations, and incident lifecycle management. • Demonstrated experience supporting business-critical network services in a controlled enterprise environment. • Desired Skills: • CCNA, CCNP, or equivalent networking certification. • ITIL Foundation certification or equivalent service management knowledge. F5, Fortigate, Cisco ACI, or cloud/network automation certifications would be advantageous. • Strong analytical, communication, and stakeholder management skills, with the ability to perform under pressure. • • BFSI domain exposure is advantageous This role is based out of Chennai.