Lead Operations Analyst

Lead Operations Analyst

London (Hybrid, 3 days per week)

Up to £100,000

This is a rare opportunity to take ownership of operational analytics within a large-scale, data-driven organisation. You'll work closely with senior stakeholders, shape how operational performance is measured, and use insight to influence strategic decisions across multiple business functions.

The Company

They are a well-established organisation with a strong focus on innovation, operational excellence, and data-led decision making. Operating across multiple international markets, they continue to invest in their data and analytics capabilities to improve customer outcomes and business performance.

Their operations teams support a wide range of customer and business processes, creating a complex and highly rewarding environment for analytical professionals. Data plays a central role in driving efficiency, transformation, and long-term growth.

The Role

You will act as a senior analytical partner to operational leaders, delivering insight that drives performance improvement, operational efficiency, and strategic decision making.

Responsibilities include:

• Leading operational analytics initiatives across customer service, onboarding, payments, or related business functions
• Developing and maintaining KPI frameworks, performance reporting, and operational scorecards
• Translating complex data into clear business recommendations for senior stakeholders
• Designing measurement frameworks to assess transformation and process improvement programmes
• Building trusted reporting and analytical solutions that support data-driven decision making
• Partnering with operational and business leaders to identify opportunities for optimisation and growth
• Driving best practice across analytics, reporting, governance, and data quality
• Supporting the adoption of automation and advanced analytical approaches across operations

Your Skills & Experience

• Strong commercial experience within operations analytics, business intelligence, or insight functions
• Advanced SQL skills with experience working in modern cloud data environments
• Strong understanding of KPI development, operational reporting, and performance measurement
• Experience translating analytical findings into actionable business recommendations
• Ability to influence and engage senior stakeholders across both technical and non-technical teams
• Experience working with visualisation tools such as Looker, Tableau, Power BI, or similar
• Understanding of experimentation, performance analysis, and analytical best practices
• Experience with Python, dbt, Airflow, or related technologies would be advantageous