Lead - Operations

Group Company: Mahindra Logistics Limited

Designation: Account Delivery Manager

Job Summary

Incumbent is responsible for handling Branch P&L, end to end operations, and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development & management is crucial to this role.

Skills / Competencies

• Safety and compliance
• Data Analytics & Financial Management
• Operational Resource Management
• Business Development
• Talent Management
• Business Partner Engagement
• Highly result-oriented and motivated to achieve branch plans
• Good communication, presentation, inter - personal and negotiation skills
• Good leadership qualities to manage a team and motivate them

Network

Within the Organization

• Functional Leaders
• Branch Commercial/ Supply/ HR/ Operations team/ Quality/ Audit/ CRM

Outside the Organization

• Customer
• Business Partners (Supply)
• Business Partners (Manpower Vendors)
• Drivers and Ground staff team
• Government Official/ Compliance related

Roles and Responsibilities

• Strategic
  • Handle Branch P&L - Revenue and Gross Margin
  • Responsible for efficient utilization of available resources and ensure high level of productivity
  • Responsible for customer retention through efficient operations on ground
  • Responsible for business development and expansion of Branch revenue
  • Responsible for adoption of technology platforms and bring in process improvements across functions
  • Responsible for zero accidents and safe travel of customer employees always
• Functional Responsibility - 1
  • Responsible for DSO Management
  • Responsible for customer satisfaction & manage customer escalations
  • Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO
  • Responsible for timely availability of fleet/ manpower basis customer requirements
• Functional Responsibility - 2
  • Responsible for handling business process audit & compliance to norms applicable to the industry
  • Responsible for project review of agreed operational SLA
  • Responsible for timely review of OCF and contract renewal
  • Responsible for working closely with NAM to build a healthy sales pipeline
• People Responsibility
  • Responsible for capability building and development of branch talent
  • Responsible for stakeholder index development (MCARES/ TPA survey)

Key Performance Indicator

• Financial - Branch Revenue, Gross Margin, DSO
• Customer - CSAT Score
• Process - Business partner mix, Branch Audit Score
• Capability building and Stakeholder Index

Educational Qualifications

• Category: Bachelor's Degree, Master's Degree
• Degree: Master of Business Administration - MBA, Master of Management Studies - MMS, Post

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.