Lead Operations

Lead – Proctoring

Saber Technologies Private Limited

https://sabertechs.com/

Location: Dwarka, Delhi (Work from office)

Working Days: 6 Days (Rotational offs)

Job Description:

We are seeking an experienced and dynamic Lead - Proctoring to oversee and manage a team of proctors while ensuring the integrity of the exam process. The ideal candidate should have extensive experience in exam proctoring, excellent leadership skills, and the ability to guide and support a team to deliver a smooth, secure, and compliant proctoring experience. This role requires someone who is highly organized, proactive, and capable of maintaining a high level of integrity and professionalism.

Key Responsibilities:

• Team Management:
• Lead, mentor, and manage a team of proctors, providing guidance, training, and ongoing support.
• Delegate tasks and responsibilities effectively to ensure smooth daily operations.
• Conduct regular team meetings and performance reviews to maintain team motivation and effectiveness.
• Develop and implement team schedules to ensure adequate staffing for all exam sessions.
• Foster a collaborative, inclusive, and productive work environment.
• Proctoring Operations:
• Oversee the day-to-day proctoring process, ensuring that all exams are conducted in accordance with the institution’s or organization’s rules, regulations, and policies.
• Monitor exam sessions and ensure proctors are following protocols for identity verification, rule enforcement, and incident reporting.
• Handle escalated issues related to academic integrity, technical difficulties, or candidate disputes during exams.
• Coordinate with internal teams (e.g., IT, customer support) to resolve any technical or operational challenges promptly.
• Quality Assurance & Compliance:
• Maintain high standards of exam security and integrity by ensuring all team members comply with established proctoring procedures.
• Regularly audit proctoring sessions for quality assurance and continuous improvement.
• Stay updated with industry best practices, rules, and technologies for remote and in-person proctoring.
• Provide feedback and reports on proctoring performance and recommend improvements where necessary.
• Training and Development:
• Design and implement training programs for new and existing proctors, focusing on exam security, conflict resolution, and candidate interaction.
• Keep the proctoring team informed about any updates to exam protocols, new technologies, or policies.
• Reporting and Documentation:
• Prepare and present regular reports on exam outcomes, incidents, and team performance to management.
• Ensure accurate documentation of any breaches or violations during exams and collaborate with relevant departments to handle them appropriately.

Required Skills & Qualifications:

• Prior experience in team leadership or supervision, preferably in a proctoring or educational setting.
• Strong organizational and multitasking skills, with the ability to manage schedules and resources efficiently.
• Excellent communication skills, with the ability to lead a team and interact with various stakeholders.
• Ability to remain calm under pressure and handle escalated issues with professionalism and discretion.
• Familiarity with proctoring tools, exam management systems, and relevant technologies.
• Strong attention to detail and commitment to maintaining a high level of exam security.
• Bachelor’s degree in education, administration, or a related field is preferred but not required.

Preferred Experience:

• Experience working in remote/online proctoring environments.
• Familiarity with learning management systems (LMS) and proctoring softwares.
• Knowledge of data privacy regulations and academic integrity standards.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance
• Opportunities for career growth and professional development
• A collaborative and inclusive work environment

To Apply: Interested candidates can share their CVs at [email protected]

Or WhatsApp / Call on 9560989827

Pay: ₹14,750.23 - ₹30,000.00 per month

Work Location: In person