Lead Operations Manager

Role & responsibilities :

Operations strategy and Process management Establish end to end operational workflows for Retail Asset Loan Product

Develop and Execute SOPs , Operational policies , Checklist and Service level benchmarks

Drive daily Productivity and TAT management with strong governance dashboards.

System Development , UAT & Digital Transformation
Lead UAT , BRD Creation and technology enhancement across Operational Modules

Partner with Tech teams and other stake holders to streamline system interfaces

People Leadership

Build and Lead a high performing Operations team

Drive capability building , process training , task allocation and productivity improvements

Foster team culture of operational excellence , accountability , responsibility and collaboration

Preferred candidate profile

• Minimum Graduate / Postgraduate with 14+ years NBFC / Banking experience
• Strong domain knowledge of NBFC Operational life cycle (Loan Origination to closure )
• Understanding of RBI regulatory frameworks and Operational Risk Controls
• Familiar with LOS and LMS platforms
• Process driven mindset with SOP design and system automations
• Excellent people management ,cross functional coordination and communication skills