Lead Optometric Technician

At Complete Family Eye Care, we believe exceptional eye care starts with an exceptional team. We're looking for an experienced, motivated, and dependable Lead Optometric Technician/ Lead Medical Assistant who is ready to take the next step in their career.

Our ideal Lead Technician is someone who sees what needs to be done and takes action. You don't just focus on your own patients-you're aware of the entire clinical floor. You help your teammates when they get behind, communicate with the doctors, troubleshoot problems, train staff, and help make sure patients continue moving through the office efficiently. You understand that leadership isn't just about giving instructions. It's about setting the example, supporting your team, maintaining high standards, and helping everyone succeed.

This isn't just another technician position. As our Lead Technician, you'll play an important role in keeping our clinical team organized, confident, and moving forward. You'll work closely with our optometrists, technicians, and other team members to create an efficient patient experience while helping set the standard for excellent clinical care. You'll be joining a busy, growing practice where your experience and leadership can make a real difference. We're passionate about providing outstanding eye care while creating a workplace where team members can learn, grow, take on new challenges, and build their careers in eye care.

If you're an experienced technician who is ready for more responsibility and excited about helping lead a clinical team, we want to hear from you!

Responsibilities

As Lead Technician, you'll combine hands-on patient care with team leadership and daily clinical coordination.

• Lead, support, and motivate the technician team throughout the day
• Help coordinate daily clinical workflow and patient flow
• Conduct preliminary testing and diagnostic workups
• Obtain and accurately document detailed medical and ocular histories
• Prepare patients for comprehensive, medical, and specialty eye examinations
• Clearly explain testing and procedures so patients feel comfortable and informed
• Assist optometrists during examinations and minor procedures
• Anticipate physician needs and help keep the doctors' schedules running efficiently
• Provide guidance and support to technicians during challenging patient encounters or clinical situations
• Help train, coach, and onboard new technicians
• Reinforce office protocols and ensure clinical procedures are performed consistently
• Review documentation for accuracy and completeness
• Accurately enter information into Electronic Health Records (EHR)
• Maintain HIPAA compliance and patient confidentiality
• Ensure exam rooms, testing areas, and equipment are properly prepared and maintained
• Identify workflow problems and help develop practical solutions
• Communicate effectively with the front desk, optical department, providers, and management
• Step in wherever needed to keep the team moving and provide an exceptional patient expenence

Skills & Qualifications

We're looking for someone who is not only clinically experienced but also ready to lead by example.

Prior clinical experience is required for this position.

• Minimum 1-2 years of experience as an optometric/ophthalmic teclrnician, medical assistant, or in a similar clinical eye-care setting
• Previous leadership, training, or supervisory experience preferred
• Strong knowledge of optometric terminology and clinical workflow
• Comfortable operating pre-testing and diagnostic equipment
• Experience with Electronic Health Records (EHR); RevolutionEHR experience is a plus
• Understanding of visual field testing and other ophthalmic diagnostic procedures
• Strong documentation and charting skills
• Ability to recognize priorities and anticipate provider and team needs
• Understanding of basic insurance eligibility and medical vs. vision benefits
• Comfortable assisting pediatric, geriatric, and special-needs patients
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Confident providing direction and constructive feedback to team members
• Able to handle multiple priorities in a high-volume, fast-paced environment
• Dependable, professional, and willing to take ownership
• Able to work independently while still being a strong team player