Lead Parking Representative, Enforcement

UC Riverside's Transportation & Parking Services is recruiting for a Lead Parking Representative. The full salary range for the Lead Parking Representative is $26.88 - $37.66 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under direction, Lead Parking Representative assists in coordinating the daily field operations of the parking enforcement team, ensuring the accessibility and safety of campus parking facilities. This position acts as a subject matter expert in the use of the Automated License Plate Recognition (ALPR) system and other enforcement technologies. The incumbent provides leadership and guidance to Senior Parking Representatives and student employees, prepares daily assignments, and assists in training and performance feedback. In addition to lead duties, the position patrols campus, enforces parking regulations, assists the campus community, and supports special events and emergency operations. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

• experience

  3 years of related working experience, preferably in communicating with the public providing information and instruction in a lead or supervisory capacity.

  Required

• Overtime

  required

  Required

Leadership: Demonstrated skill in leading a diverse team, assigning work, providing training, and motivating employees. Analytical Skills: Ability to read, interpret and equitably enforce parking policies and regulations. Ability to draft accurate and descriptive daily logs , form, and reports which include such information as time, place, direction, vehicle description, permit status and the specific compliance process undertaken. Independent Work & Judgment: Ability to meet deadlines and deliver services on time as promised. Ability to work independently and set priorities; ability to work successfully as part of a team. Demonstrated initiative, flexibility, and organizational skills. Demonstrated time management skills; ability to use time correctly and professionally within University policy while keeping departmental goals and objectives in mind. Environmental requirements: ability to work outdoors for extended periods of time in extreme and inclement weather conditions ranging from high heat with humidity, to freezing, rainy, windy and/or dusty conditions. Ability to work in conditions with excessive noise due to campus community activities and events. Ability to safely work around moving vehicles, machinery and/or equipment. Technical Proficiency: Ability to competently operate and troubleshoot computers, in-vehicle ALPR systems, handheld electronic devices, and other automated tracking systems used in capturing and transmitting parking and citation data. Skill in basic troubleshooting of hardware and software issues. Physical requirements: ability to walk and stand for various durations, up to a full 8 hour shift, walking over uneven surfaces, around moving and parked vehicles, and hilly terrain. Ability to bend, kneel, stoop, squat and sit; ability to lift and carry objects such as parking barricades, cones and immobilization devices weighing up to 40 pounds. Communication: Demonstrated verbal communication skills to sufficiently and effectively relate details pertaining to citations or vehicle tows in a court of law; or to communicate with customers using appropriate tone of voice, vocabulary, and clarity of expression. Ability to interact diplomatically with a diverse public. Ability to handle sensitive situations with tact and confidentiality. Ability to exercise sound judgement and remain calm during emergencies. Ability to interpret parking policies and enforce them equitably.

• Technical Proficiency: Ability to competently operate and troubleshoot computers, in-vehicle ALPR systems, handheld electronic devices, and other automated tracking systems used in capturing and transmitting parking and citation data. Skill in basic troubleshooting of hardware and software issues.

  Required