Lead Pawnbroker

Job Summary

We are seeking an experienced and dynamic Lead Pawnbroker to oversee daily operations within our pawn shop. This leadership role involves managing staff, ensuring exceptional customer service, and maintaining compliance with industry regulations. The ideal candidate will possess strong supervisory skills, retail expertise, and a comprehensive understanding of pawn transactions. As a Lead Pawnbroker, you will play a vital role in driving sales, fostering a positive environment, and ensuring operational excellence.

Responsibilities

• Supervise daily store operations, including cash register functions, inventory management, and customer interactions.
• Lead and motivate team members to achieve sales goals while maintaining high standards of customer service.
• Conduct product demonstrations and educate customers on merchandise features to facilitate upselling opportunities.
• Oversee retail sales transactions, including cash handling, POS system operations, and accurate cash drawer balancing.
• Manage stock levels through stocking, merchandising, and inventory control to ensure product availability.
• Provide exceptional phone etiquette when assisting customers or vendors remotely.
• Assist with product demos and promote store merchandise to enhance sales performance.
• Ensure compliance with all pawn industry regulations and company policies.
• Maintain comprehensive knowledge of retail store products and services to effectively advise customers.
• Support merchandising efforts by organizing displays and ensuring the store environment is inviting.
• Handle customer inquiries professionally, resolving issues promptly to foster loyalty.

Experience

• Proven supervising experience in retail or pawn shop environments.
• Strong familiarity with POS systems, cash register operations, and retail math calculations.
• Experience in retail sales transactions, upselling techniques, and cash handling procedures.
• Bilingual skills are preferred to serve diverse customer bases effectively.
• Excellent communication skills with professional phone etiquette.
• Prior experience in product demos, merchandising, and inventory management is advantageous.
• Knowledge of grocery store or retail store product knowledge is a plus.
• Demonstrated ability to lead a team while maintaining high standards of customer service.
• Familiarity with retail store operations such as stocking, cashiering, and retail math calculations.

If you are passionate about leading teams in a fast-paced retail environment and possess the skills outlined above, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service while driving operational success as our Lead Pawnbroker

.Full job description

Overview

We are seeking a dedicated Pawn Broker and Sales Associate to join our dynamic team. In this role, you will be responsible for managing pawn transactions, providing exceptional customer service, and driving retail sales within a fast-paced environment. The ideal candidate will possess strong communication skills, retail experience, and a keen understanding of product knowledge to assist customers effectively. This position offers an engaging opportunity to work in a retail setting that values integrity, professionalism, and customer satisfaction.

Responsibilities

• Conduct pawn transactions accurately, including evaluating items, setting loan terms, and issuing receipts
• Provide knowledgeable product demonstrations and assist customers with merchandise selection
• Operate the point-of-sale (POS) system efficiently for sales, returns, and transactions
• Handle cash register operations with precision, including cash handling and cash drawer balancing
• Deliver excellent customer service by addressing inquiries professionally and maintaining phone etiquette
• Upsell products and promote store merchandise to enhance sales performance
• Stock shelves, organize displays, and ensure the store environment is clean and inviting
• Perform retail sales transactions accurately while adhering to company policies
• Assist with inventory management, including stocking new products and merchandising displays
• Demonstrate strong communication skills to engage diverse customers effectively
• Support supervising staff when applicable, contributing to team goals and store operations

Requirements

• Prior experience in retail sales or grocery store environments is preferred; familiarity with POS systems is essential
• Supervising experience is advantageous for leadership opportunities within the team
• Bilingual abilities in Spanish is required to serve a diverse customer base effectively
• Strong phone etiquette and excellent communication skills are required for customer interactions
• Ability to perform basic math calculations accurately for cash handling and retail math tasks
• Knowledge of retail store product details and merchandising techniques is beneficial
• Experience with cash register operations, retail sales transactions, and cash drawer handling is necessary
• Demonstrated ability to upsell products while maintaining customer satisfaction
• Previous experience in pawn or jewelry stores is desirable but not mandatory; a willingness to learn is essential

If you are energetic, detail-oriented, and passionate about delivering outstanding customer service in a retail setting, we encourage you to apply today. Join our team as a Pawn Broker and Sales Associate where your skills will contribute directly to our success while providing rewarding experiences for our customers.

We are seeking a dynamic and experienced Store Manager/Lead Pawnbroker to oversee daily operations and lead our retail team. This pivotal role combines retail management with specialized pawnbroking expertise, requiring a proactive leader who excels in customer service, inventory control, and team development. The ideal candidate will be responsible for ensuring operational excellence, driving sales, and maintaining compliance with industry regulations. This position offers an exciting opportunity to lead a vibrant store environment while fostering a positive shopping experience for our diverse clientele.

Responsibilities

• Manage all aspects of store operations, including sales, inventory management, and customer service.
• Lead and supervise staff, providing training, coaching, and performance evaluations to ensure team success.
• Oversee pawn transactions, appraisals, and negotiations with customers to maximize profitability.
• Maintain accurate bookkeeping, cash handling, and POS (Point of Sale) system operations.
• Implement effective merchandising strategies and pricing policies to enhance store appeal and sales.
• Conduct recruiting efforts to attract qualified employees and facilitate onboarding processes.
• Monitor inventory levels, control stock movement, and coordinate purchasing to meet customer demand.
• Ensure compliance with all legal regulations related to pawnbroking and retail operations.
• Handle customer inquiries professionally, including phone etiquette and conflict resolution.
• Develop marketing initiatives to promote store offerings and increase foot traffic.
• Manage shift schedules, budgeting, and payroll processing to optimize operational efficiency.

Experience

• Proven management experience in retail settings, preferably within pawnshops or similar financial services environments.
• Demonstrated supervisory skills with a track record of leading successful teams.
• Strong background in negotiation, sales management, and customer service excellence.
• Familiarity with inventory control systems, POS technology, and retail math principles.
• Experience in recruiting, training & development, and employee orientation programs.
• Knowledge of bookkeeping practices, payroll processing, budgeting, and cash handling procedures.
• Multilingual or bilingual abilities are advantageous for serving diverse customer bases.
• Excellent organizational skills combined with effective communication capabilities.
• Prior assistant manager or supervisory roles in retail or financial services are highly desirable. Join us as a Store Manager/Lead Pawnbroker to lead a dedicated team in delivering outstanding service while driving store success. Your leadership will be instrumental in creating a welcoming environment that values integrity, professionalism, and community engagement.

Harrisburg Pawn is one of the very few family owned Pawn Shops in the Houston area.

Our mission- is to have the best customer service, respect and family values in Houston, all while providing friendly competitive loans and pricing while being professional, and giving back to the community we serve since 2015

Vision- To be the best pawn shop in Houston and surrounding area, helping one customer at a time using our core values.

Core Values-Family/Respect/Trust/Drive/community/professionalism

Our stores

Presently we are blessed owners of one store in Houston’s downtown / EaDo area on the Green Metro Rail line (Altic/Howard Hughes stop) that are dedicated to cleanliness, energy, and professionalism. Over the short years we have had the opportunity to gradually renovate our space, with the mindset of making it a fantastic workplace for not only our customers but also our employees.

Operations

We specialize in cash loans on jewelry, diamonds, gold, platinum, silver, designer jewelry from all brands, electronics, watches, musical instruments, power tools, and all other valuables. We understand that obstacles and low points in our lives can cause unbearable stress and desperation. Therefore, our sales and lending associates strive to provide financial relief for our customers and give hope for tomorrow. We believe that to fulfill that purpose, we must build a strong relationship between our employees, customers, and community by encouraging a level of transparency and diligence. In order to do so, our team is trained to help the client understand the transaction process, explain any misconceptions, and answer questions or concerns that they may have.

Such transparency holds us accountable and keeps clients educated and engaged with us if there are any questions or concerns. To stay competitive, we adopt principles and practices that embrace the constantly changing market. We are constantly learning and use the best technology which allows us to better serve our customers.

Finance

Our finance team coupled with the audit team helped us run a tight ship, have strong cash flow and profitability. We offer loans of $5 - $1,800

Team

Harrisburg Pawn believes in the importance of ensuring our employees are happy and ambitious in our company. Our management team works tirelessly to engage in courageous communication so that our Team feel like they have a voice, and we emphasize the importance of their role in helping our company grow. However, we are not satisfied with just training our team for the jobs that they have. Rather, we provide regular opportunities for movement in our company, we teach the importance of a “growth mindset”, and we encourage their personal development in areas that are not just work-related.

Our team takes initiative to consistently achieve all goals. We have a highly engaged workforce, using our core values. Every member of the team is outstanding; they feel valued, have crystal clear roles and goals for their position, and a well-defined career plan.

We have low turnover rate, and long time employees that transition into part of our family. Our employees enjoy, weeks of (PTO paid time off), IRA Matching Retirement, Guarantee Hours, commissions, Bonuses, Paid Holidays Opportunity to become ownership Commission structure you do as well as the store does. and other special offers included direct access to owner for life and business concerns, after all, we are ALL FAMILY.

Marketing

We have been able to produce high brand awareness in the market by having a full-time marketing team producing:

• New posters for monthly promotions
• Weekly blog posts
• Facebook Live Daily
• Instagram Posts
• Raffles Easter, Christmas, Mothers day, Valentines Day, Halloween
• Special Christmas Toy giveaway to our Community
• Special Egg Hunt for our Community.

Community relationship and development

Harrisburg pawn is the business we are today because of our customers and the communities we are located in. We actively give back to our communities through fundraisers, special events, charitable giving.

Our future

Harrisburg Pawn is an expanding organization. As our industry keeps on developing, we'll remain at the cutting edge since we keep on learning and innovating. We will stay focused on our customers and on our winning team.

We plan opening two more locations in Houston, and South/ South East side suburbs. And in the process of opening a Luxury Store.

Each time we read this record—individually or generally, take a minute to distinguish how you can help make this a reality. We have an unimaginable future to construct, and we can do this together.

Salary: $13.00-$30.00 Manager / Assistant Managers Receive Profit Sharing Commission Bonus Structure.

Benefits:

• Paid time off / Paid Holidays / IRA Retirement Plan with Matching 3% / 24 hour free telehealth with a Live Dr / Uncapped bonus commissions.

Our: Mission, Vision and Core Values are the upmost importance to us and our EPIC CULTURE!

If you want to Lead our epic culture and Team! submit your resume on here and also please Email us introducing yourself to [email protected]

Bonus question to email. What do like to do for fun in your free time! How would your friend's and family describe you!

Pay: $13.00 - $30.00 per hour Plus Commishion

Pay: $13.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person