Lead Payment Analyst

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

RD Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India, Mumbai, Maharashtra, India

Lead Payment Analyst -Bangalore/Hyderabad/Mumbai

Position Summary:

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.

Principal Responsibilities:

Process:

1. Responsible for training study teams relating to payment support and specific processes.

2. Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.

3. Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment notifications to sites.

4. Answer queries, questions and issue resolution with sites and study teams, as needed.

5. Rectify failed payments, as appropriate, for purchase requisitions.

6. Exemplary customer focus with vision to drive solutions.

Technology:

1. Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.

2. Answer queries, questions and issue resolution with sites and study teams, as needed.

People:

1. Train new CCS team members on specific processes and technology.

2. People management responsibility, including performance and development. (Global team - virtual environment)

3. Develop talent to enhance the teams effectiveness.

4. May include people management responsibility, including performance and development. (Global team - virtual environment)

Principal Relationships:

This position reports to Manager, Payments.

Internal:

Internal Business Partners (CCS, GD, etc.)

External:

Clinical Investigator Sites

Commercial Suppliers

Education and Experience Requirements:

5 - 8+ years experience and/or equivalent competencies in pharmaceutical industry/clinical research

Must have a working knowledge of clinical payment processing and systems with at least 4+ years of payment experience

Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.

Excellent communication skills (both oral and written)

Ability to work effectively in cross function teams

Strong and proven analytical and problem resolution skills

Working knowledge of PCs (MS Office suite at a minimum)

Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision

Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred

Previous experience working in virtual teams preferred

Previous people management experience preferred

Decision-Making and Problem-Solving

Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects

Work is performed with oversight by the Manager, Payments.

Able to work independently as well as in a collaborative team environment.

Other:

Fluency in English required and optionally additional languages.

Travel Percentage: 15-20

Required Skills:

Preferred Skills:

Analytical Reasoning, Clinical Research and Regulations, Clinical Trial Designs, Clinical Trial Management Systems (CTMS), Clinical Trials, Communication, Data Savvy, Laboratory Operations, Organizing, Problem Solving, Productivity Planning, Professional Ethics, Project Integration Management, Quality Assurance (QA), Regulatory Compliance, Research and Development, Research Ethics, Standard Operating Procedure (SOP)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.