Lead Playologist II

The Lead Playologist II is a key role in the museum’s day-to-day operations, providing leadership to the Visitor Experience Team. Working primarily on the museum floor and at the front desk, this position is responsible for the efficient operations of the museum, including providing exceptional customer service to visitors and engaging children in learning through play experiences throughout the museum.

Essential Functions

• Warmly greet and introduce visitors to the museum.
• Engage children and their adult caretakers through play-based learning experiences throughout the museum.
• Operate the Point-of-Sale and adhere to the Museum’s cash handling policies and procedures.
• Maintain clean, orderly, and safe admissions area, front lobby, exhibit galleries, and museum entrance, in accordance with the museum’s opening and closing procedures and standards.
• Enforce policies and safety rules in all areas of the Museum.
• Provide information to visitors about exhibits and programs.
• Answer questions about, actively sell, and process membership payments.
• Record demographic (zip code) information of members and guests.
• Respond visitor questions and respond promptly to their needs.
• Ensure that the Museum’s rules and safety standards are followed.
• Show initiative and maintain a proactive attitude.
• Complete assignments in a timely manner and within the Museum’s standards.
• Be a strong team player with a proactive attitude and work in a positive and manner with all staff.
• Function as the “Manager on Duty” when needed and provide leadership to associate staff and volunteers.
• Perform other duties as assigned to advance the mission of the Museum.

Qualifications

• Demonstrated experience working with children and adults in the field to customer service and/or within, Museums and recreational settings.
• Flexibility with work schedule including weekends, holidays, and evenings.
• Excellent communication skills and ability to interact positively with children and adults.
• Ability to remain calm, be flexible, and foster positive social skills.
• Ability to comfortably and effectively multi-task.

Pay: $15.00 - $17.00 per hour

Expected hours: 35.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person