Lead - Process Excellence| Mumbai

Process simplification and Adherence.

Responsibilities

• Responsible for owning and driving the end to end Senior stakeholder engagement at EXCO level and down to generate buy-in that will enable Process Simplification & Optimization opportunities.

• Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience, efficiency and risk reduction3.

• Identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.

• Conducts continuous review of industry benchmarks and competition best practices during process assessments.

• Facilitate the design and implementation of new/improved processes by continuous engagement with L&OD team , also organize training modules to launch the processes.

• Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.

• Conduct thematic checks to analyze the gaps in process adherence.

• Creating reports detailing results of process improvement initiative.

Qualifications

Experience: 12 to 16 years

Qualifications:

Graduation (Any Specialization)

MBA / Any Professional Qualification Preferable