Lead Product Manager

Who you are

• 8+ years of Product Management experience, with significant exposure to mobile app development
• Proven ability to lead teams with a deep sense of customer empathy, driving user advocacy throughout the product lifecycle
• Ability to articulate an inspiring future state, identify the most strategic product bets, and sequence work to achieve vision
• Experience spearheading large-scale consumer mobile app initiatives; managing technical trade-offs and architecture for iOS and Android
• Establishing a data-driven culture focused on mobile app user acquisition, engagement, and member retention
• Experience connecting digital products to physical-world operations, service teams, and partner ecosystems
• Collaborative and strategic prioritization skills, balancing multiple stakeholder needs while focusing on impactful solutions
• Living and imparting CLEAR’s core values: Be Indefatigable, Bias for Action, Embrace Change, Obsessed with the Customer Experience, Speak Up, Our Great People, Own It
• Ability to influence across a complex organization, aligning diverse stakeholders around a clear vision while remaining open to new ideas and evidence

What the job involves

• Establish CLEAR’s Mobile app strategic vision and product roadmap in alignment with enterprise goals and user needs, converting a multi-year vision into prioritized product investments, structured sequencing, and core metrics like member retention and app engagement
• Transform the app into an intelligent travel companion that guides members through preparation, real-time navigation, food ordering, lounge discovery and access, and any disruptions
• Collaborate closely with cross-functional teams including Engineering, Finance, Operations, Member Care, Marketing, Security, and Legal to drive a shared vision and accelerate product development and build the organizational conviction required to deliver a multi-year transformation
• Champion product excellence and innovation by balancing differentiated, long-term bets with the iterative improvements required to earn customer trust every release. Use research, analytics, experimentation, and member feedback to decide where to go deep and where to learn quickly
• Define and deliver proactive, context-aware experiences that translate real-time conditions into useful next actions—including personalized timing, wayfinding, disruption support, family and group coordination, service recommendations, airport conditions and availability, and timely human assistance when digital guidance is not enough
• Extend the app’s value beyond the airport by creating reasons for members to return, share travel with family and friends, discover benefits, and build a deeper relationship with CLEAR
• Build a durable product operating model that supports fast learning and responsible scale across iOS and Android, including strong analytics, experimentation, reliability, accessibility, and platform foundations
• Connect the digital app to the physical airport experience, CLEAR’s service teams, and partner ecosystem so the best member experiences extend beyond the phone—including coordinating airport information, food ordering, lounge access, Concierge, and other services with Ambassadors, airport operations, and partners