Lead Program Manager (Vendor Operations)

• We’re looking for a lead program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization
• GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity
• Reddit’s growth has accelerated dramatically over the past few years. With more than 100 million daily active users and a rapidly growing advertising business, we’re investing in the systems, operations, and partnerships that will power our next stage of growth while preserving what makes Reddit unique: real people having real conversations around the topics they care about most
• In this role, you’ll own and evolve a critical vendor-supported Ad Review program, driving improvements in efficiency, quality, automation, and operational performance This role requires both strong execution and strategic judgment
• Own the day-to-day health and long-term performance of Reddit’s vendor-supported Ad Review program
• Assess the current operating model, identify key gaps, and build a practical plan to improve workflows, accountability, and program performance
• Partner closely with vendor leadership to improve execution, strengthen governance, and ensure teams are delivering against clear goals
• Build and manage the metrics, reporting, and operating rhythms needed to understand performance, surface risks, and drive better decisions
• Act as a trusted bridge between Ad Review, Sales, and the broader Go-To-Market team, helping support revenue goals while protecting the quality and safety of the Reddit platform
• Work with Ads Policy, Sales, Product, and Engineering to improve tooling, reduce manual effort, and remove friction from the review process
• Turn operational data, escalations, and stakeholder feedback into practical improvements that make the program faster, more consistent, and easier to run
• Communicate clearly with senior stakeholders, surfacing risks, tradeoffs, progress, and recommendations

Benefits

• Comprehensive health benefits
• Flexible vacation & Reddit global days off
• Family planning funds & 4+ months paid parental leave
• Personal & professional development funds
• Paid volunteer time off
• Workspace & home office benefits- Experience owning and scaling operational programs, ideally in vendor operations, support operations, ad operations, trust & safety, or another high-volume operational environment
• A track record of improving program performance through better processes, stronger metrics, clearer accountability, and scalable solutions
• Ability to operate in ambiguity, move quickly, and bring structure to messy or evolving problems
• Strong cross-functional leadership skills, including the ability to build trust with Sales/GTM partners and influence Policy, Product, Engineering, and Operations
• Experience working with offshore or outsourced vendor teams
• Experience leading change in complex environments where process, policy, tooling, vendor performance, and business needs intersect
• 7+ years of experience in operations, program management, vendor management, or a related role in a fast-moving technology environment
• Excellent written and verbal communication skills
• Demonstrated ability to set direction for an operational program, not just manage day-to-day execution
• Strong analytical skills and comfort using data to diagnose problems, prioritize work, and measure impact
• Experience with advertising, ad review, content moderation, customer support, or platform operations