Lead Public Area Attendant

Lead Public Attendant

Reports to: Director of Housekeeping

Start Date Goal: Q4 2026

Employment Type: Full-Time/Part-Time Compensation: Hourly, competitive and commensurate with experience

Schedule: Evenings, weekends, and holidays required

Purpose of the Role

To uphold exceptional cleanliness and presentation standards across all guest-facing and back-of-house spaces supporting illusion, elegance, and emotional journey of TH&TE experience.

Role Summary

The Lead Public Attendant is responsible for maintaining the cleanliness, safety, and presentation of all public spaces while leading and supporting the public area attendant team, responsible for maintaining the cleanliness, order, and quiet readiness of TH&TE throughout service. This role ensures that every space feels intentional, cared for, and uninterrupted so the magic of the experience is never broken.

Lead Public Attendants work with precision, discretion, and pride, supporting live performances, guest flow, and nightly operations with an intuitive understanding of, presence, and invisibility. This is not a passive role; it requires awareness, movement, and anticipation in a dynamic, immersive environment.

Key Responsibilities

• Cleanliness & Presentation
• Check and maintain pristine conditions in restrooms, public areas, performance spaces, and back-of-house throughout service.
• Perform continuous touch-ups during operating hours with minimal disruption to guests, performers, and staff.
• Ensure floors, surfaces, furnishings, fixtures, and high-touch areas meet luxury cleanliness standards.
• Service Flow & Discretion
• Move through spaces with awareness of performances, guest sightlines, and timing.
• Respond quickly and quietly to spills, accidents, or unexpected needs.
• Maintain guest privacy and confidentiality at all times.
• Support special events, activations, and late-night resets as directed.
• Brand & Environmental Care
• Handle furnishings, specialty finishes, and materials with care and proper technique.
• Be mindful of scent, lighting readiness, and overall ambiance while working.
• Identify wear, damage, or maintenance concerns and report promptly to the Housekeeping Manager.
• Teamwork & Communication
• Communicate clearly with the Housekeeping Manager and fellow attendants regarding priorities and issues.
• Support opening, closing, and deep-clean procedures.
• Follow established SOPs, PM checklists, and safety protocol

Required Background & Experience

• 3-5+ years of housekeeping, custodial, or facilities experience in hospitality, entertainment, or luxury environments preferred
• Strong attention to detail and pride in workmanship
• Ability to work efficiently in a fast-paced, guest-facing environment
• Comfortable working evenings, weekends, and holidays
• Ability to stand, walk, lift, and move for extended periods

Key Competencies

• Discretion and professionalism
• Quiet efficiency and situational awareness
• Reliability and consistency
• Respect for brand standards and guest experience
• Team-first mindset

Reference Requirement

3 references including at least one from a former direct report.

Pay: $25.00 - $29.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person