Lead Quality Engineer, Design Services

We are seeking a hands-on Lead Quality Engineer (FTE) to drive the testing strategy, automation framework maintenance, and quality delivery for our high-impact Clienteling application. The ideal candidate will blend deep functional and technical expertise in mobile and API automation with proven leadership skills to guide a high-performing QE team.

• This position is fully remote
• This role is an Individual Contributor

A day in the life of a Lead Quality Engineer, Design Services...

• Define, own, and drive the overarching test strategy and planning for complex projects and product areas, ensuring alignment with iterative delivery
• Mentor and guide junior and mid-level engineers, fostering their technical growth, providing constructive feedback, and promoting a collaborative team environment
• Partner with engineering and product managers to define test strategy, understand requirements, define clear acceptance criteria, and champion building quality into the development process
• Architect, design, and oversee the implementation of scalable and maintainable test automation frameworks
• Champion and establish quality engineering best practices, standards, and metrics within the team and across projects
• Lead end-to-end testing efforts for strategic programs, potentially involving multiple agile teams and complex integrations
• Drive the analysis of quality data to identify areas for improvement and implement corrective actions
• Collaborate with other teams to deliver highly cross-functional and complex work, ensuring quality across all touchpoints
• Stay abreast of new testing tools, technologies, and methodologies, and advocate for their adoption where beneficial to enhance the team’s ability to deliver high-quality software iteratively

What You'll Bring To The Table...

• Define the comprehensive Test Strategy and Test Plan for the Clienteling app ecosystem
• Lead, mentor, and allocate work to a team of QE engineers
• Drive the adoption of XCUITest (UI) and Playwright (API) frameworks, ensuring high CI/CD pipeline integration and minimal flaky tests
• Own the end-to-end defect lifecycle, triaging, tracking, and prioritizing bugs in collaboration with Product and Dev teams
• Act as the primary QE point of contact for stakeholders, ensuring alignment on risk assessments and release readiness
• Prior experience testing Retail, POS, or Clienteling/CRM mobile applications
• Strong understanding of iOS app deployment processes (TestFlight, App Store Connect)

We'd love to hear from you if you have:

• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• 7+ years of progressive experience in quality engineering
• Proven experience leading quality efforts for significant, cross-functional projects and mentoring teams
• Extensive experience with test automation strategy and framework development