Lead, Quality Governance

Department Digital

Employee Type Probationary

Cebu Pacific  is always up for new challenges, enabling our teams to stay at the forefront of agile and technological innovations. Pursuing a career under Digital and Technology Office at Cebu Pacific will enable you to play a pivotal role in shaping and securing the airline’s digital landscape from business analytics, system architecture, technology engineering, project management, cybersecurity, and cloud solutions. At Cebu Pacific, we build more than just technology—we create solutions that fuel the future of travel.

Bring your technical expertise to the team and be a moment maker in the ever-evolving field of Digital and Technology as a Lead, Quality Governance. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Careers Site

Primary Responsibilities:

• Define and maintain risk-based test strategies, plans, scope, schedules, entry and exit criteria, and quality deliverables for assigned initiatives.
• Review business requirements, acceptance criteria, solution designs, and customer journeys to identify gaps, dependencies, and quality risks early in the development lifecycle.
• Coordinate end-to-end testing across quality engineers, developers, product teams, business users, vendors, and other stakeholders without direct people-management accountability.
• Ensure appropriate coverage of functional, integration, regression, system, end-to-end, usability, accessibility, performance, and other applicable testing areas.
• Oversee test execution and defect governance, including documentation, prioritization, triage, escalation, retesting, and closure of issues.
• Assess the business and customer impact of defects, constraints, and residual risks, and provide evidence-based recommendations on release readiness.
• Establish and monitor quality metrics covering test progress, coverage, defects, risk exposure, testing effort, and release health; translate results into actionable insights for stakeholders.
• Maintain compliance with quality governance standards, controls, templates, documentation, and evidence requirements across assigned initiatives.
• Analyze recurring defects and quality debt, facilitate root-cause analysis, and recommend preventive actions and process improvements.
• Promote shift-left quality practices, test automation, continuous testing, and effective integration of quality controls into Agile and CI/CD ways of working.
• Represent Quality Governance in planning, refinement, technical, defect, and release forums and communicate quality issues clearly to technical and non-technical stakeholders.
• Contribute project-level insights and recommendations to the Manager, Quality Governance to improve enterprise quality standards, practices, tools, and capability.

Qualifications:

• Must be a graduate of Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant quality assurance or testing certification (e.g., ISTQB) is an advantage.
• 5 to 7 years' experience in software quality assurance or testing, with significant experience testing activities for enterprise-wide, large-scale, and complex digital or technology initiatives.
• Strong knowledge of software development and testing lifecycles, Agile/Scrum delivery, risk-based testing, defect management, and root-cause analysis.
• Hands-on experience in functional, integration, regression, system, and end-to-end testing, including the preparation of test strategies, plans, scenarios, cases, and quality evidence.
• Experience with test management and defect-tracking tools such as Jira, Xray, Qase, Azure DevOps, or equivalent platforms.
• Working knowledge of APIs, databases, web and mobile applications, CI/CD practices, and test automation concepts.
• Experience with airline, fintech, payment, booking, mission-critical, highly integrated, or high-transaction-volume systems is an advantage.
• Experience working effectively with remote teams, coordinating testing activities, and collaborating with cross-functional stakeholders across different locations.
• Must have a valid work visa or legal authorization to work in the Philippines.

Why Join Us:

• We are the first Great Place to Work ® certified airline in Southeast Asia.
• We have been recognized as Best Employer Brand on LinkedIn for three consecutive years.
• We are named among Philippines' Best Places to Work by BusinessWorld.
• Be part of a forward-thinking team that values innovation and continuous improvement.
• Play a key role in developing and nurturing the talents that drive our success.
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
• Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker!

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific Careers Site for reference.

Experience Range Range (Years) 5 - 7 years

Job posted on 2026-09-29