Lead Receptionist In Physio Practice

About the role

Australian Sports Physiotherapy (ASP) is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part-time role leads our front desk and supports the Directors with practice administration.

Key responsibilities

• Welcome patients warmly and give them an excellent experience from arrival to departure
• Answer phone calls and enquiries
• Book appointments and manage practitioner diaries to reduce gaps, cancellations and no-shows
• Manage waitlists and fill short-notice cancellations
• Process payments via HICAPS, EFTPOS and online, and handle cash
• Complete end-of-day reconciliation
• Record invoices and payments, and follow up outstanding accounts
• Open and close the clinic
• Keep the reception area, consulting rooms and supplies clean, tidy and stocked
• Act as the central point of contact for the reception team
• Induct and train new reception staff in our systems, procedures and service standards
• Respond to patient feedback and resolve complaints at the front desk
• Maintain and update front-desk procedures with guidance from the Directors
• Liaise with GPs, specialist rooms and other healthcare providers
• Check that patient records, referrals and consent forms are complete and correctly stored
• Keep administrative registers up to date, including equipment servicing, staff registrations, police checks, Working with Children Checks and insurance renewals
• Prepare simple reports for the Directors, such as appointment utilisation, cancellations and outstanding accounts
• Handle general administrative tasks as required
• Protect patient privacy and confidentiality at all times

About you

• Previous reception or administration experience, ideally in a health or allied health setting
• Excellent phone manner and front-desk presence, with an empathetic, friendly approach
• Strong communication and organisational skills
• Confident with computers, email and practice management software
• Honest, reliable and professional in presentation
• Works well in a team and welcomes feedback
• Enjoys a fast-paced environment while keeping a high standard of quality and professionalism

About us

ASP is committed to providing excellent working conditions and a workplace built on respect, understanding and inclusion.