The Lead Relationship Banker is responsible for assisting new and existing Greenville Federal customers with opening new products, servicing accounts, and supporting daily branch operations. This role serves as the primary resource for Relationship Bankers and Tellers, providing guidance, training, and leadership support in partnership with branch management.

A key focus of this position is identifying customer needs, cross-selling appropriate products and services, and ensuring accurate, efficient transaction processing. The Lead Relationship Banker acts as a role model for service excellence, operational accuracy, and sales performance.

Key Responsibilities

Leadership & Team Support

• Lead the Banking Center Team in supporting management with all aspects of Relationship Banker operations.
• Train new Relationship Bankers and Tellers on systems, procedures, compliance requirements, and service standards.
• Serve as a subject matter resource for team members’ questions.
• Provide coverage for the Assistant Banking Center Manager in their absence.
• Promote a positive, professional team environment and lead by example.

Customer Service & Account Management

• Deliver exceptional customer service in person and over the phone.
• Open new deposit accounts and accompanying products.
• Explain Greenville Federal products and services clearly and accurately.
• Gather and verify customer information for new and existing accounts.
• Maintain in-depth knowledge of IRA and HSA products and assist customers with related inquiries.
• Handle customer concerns, complaints, and special requests professionally and effectively.

Sales & Business Development

• Identify opportunities to cross-sell products and services to generate new business.
• Recognize and refer customers with consumer, mortgage, or commercial loan needs.
• Meet individual sales goals and contribute to overall banking center cross-sales goals.
• Support efforts to retain and grow existing customer relationships.

Teller & Operational Support

• Serve as back-up teller, accurately processing deposits, withdrawals, and loan payments.
• Assist customers with credit card products and application processes.
• Ensure vault and ATM machines are balanced and adequately supplied daily.
• Maintain knowledge of ATM operations and perform routine maintenance if required.
• Complete ABA Learning Center courses as assigned by management.
• Understand and comply with CTR filing requirements, including when and how to complete filings.
• Adhere to Greenville Federal’s Security Policy and Procedures

Education & Experience

• High school diploma or equivalent required
• Banking experience helpful
• Cash handling experiences preferred

Knowledge & Skills

• Excellent customer service and interpersonal communication skills
• Basic computer skills required
• Accurate cash handling and transaction processing skills
• Detail-oriented with strong organizational abilities
• Professional demeanor and appearance

Why Join Greenville Federal?

As a community bank, we have the opportunity to make a meaningful difference in the communities we serve while providing our teammates with a supportive environment where they can grow, contribute, and build a career.

What We Offer

Greenville Federal offers a competitive total rewards package designed to support our teammates both at work and at home. Benefits may include:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Employee Stock Ownership Plan (ESOP)
• Paid time off and paid holidays
• Paid sick time
• Paid volunteer time to support causes and organizations in our communities
• Opportunities for professional development and career growth
• A collaborative, community-focused work environment
• Employee-focused programs and team events

Join Our Team

If you’re looking for an opportunity to build a career with a locally focused organization where your work has a direct impact on customers, teammates, and the community, we’d love to hear from you.