Lead Relationship Specialist

ROLE SUMMARY

The Lead Relationship Specialist is the primary point of contact for homeowners across all estates. The role

covers homeowner communication, Customization and contract follow-through, payment schedule tracking,

site visits that include travelling and coordination with the Architecture, Finance, Legal, Projects and

Plantation Teams. It also includes reporting.

KEY RESPONSIBILITY AREAS

Homeowner Communication - Serve as the first and continuing point of contact for homeowners across all estates.

Customization & Contract Follow-through - Follow Customization requests and contract formalities through to completion.

Payment Schedule Tracking - Track payment schedules and keep homeowners and the Finance Team informed.

Cross-team Coordination - Coordinate with the Architecture, Finance, Legal, Projects and Plantation Teams.

Management Reporting - Report progress and homeowner matters to management.

Team Guidance - Guide other members of the Abundant Life Team.

SELECTION CRITERIA

Proficiency in CRM tools

Confident, hands-on use of CRM platforms to log homeowner interactions, track follow-ups and payment milestones, and generate reports for management. Knowledge on ‘Leadsquared’ will be seen as a positive point.

Client interaction skills

Clear, courteous and composed communication, in writing and in person, with the ability to handle sensitive conversations and keep homeowners informed at every stage.

Real estate knowledge

Working understanding of estate and Villa development, from design and construction through handover, documentation and ongoing maintenance. Legal Knowledge on the same.

Real estate sales

Experience in the sales cycle, including engaging prospective buyers, understanding their needs, and supporting them through to closure.