Lead Response & Appointment Coordinator

Ameriside Exteriors is looking for a dependable, personable, and motivated Lead Response & Appointment Coordinator to follow up with homeowners who have requested information about our services.

This is not a product sales position. Your primary responsibility will be to contact incoming leads promptly, answer basic questions, gather necessary information, and schedule appointments for our sales team.

We receive new inquiries at different times throughout the day and throughout the week, so we are looking for someone who is comfortable responding to leads promptly and consistently. In addition to new inquiries, you will also follow up with older and archived leads to identify homeowners who may still be interested in scheduling an estimate.

Responsibilities

• Call new homeowner inquiries promptly after they are received
• Speak professionally and comfortably with potential customers by phone
• Answer basic questions about Ameriside Exteriors and our services
• Gather necessary customer and project information
• Schedule qualified appointments for our sales representatives
• Follow up with leads who were previously contacted but did not schedule
• Contact older and archived leads to generate additional appointments
• Enter leads, customer information, notes, and appointments accurately into our CRM
• Keep lead records updated with the results of each call or follow-up
• Maintain consistent communication and follow-up with potential customers
• Coordinate with our office and sales team when necessary

What We're Looking For

We would especially like to speak with candidates who have previous experience in:

• Telemarketing
• Appointment setting
• Lead follow-up
• Call centers
• Inside sales support
• Customer service
• Home improvement or contractor lead generation

The right person for this position should be:

• Comfortable making a high volume of outbound calls
• Friendly, professional, and confident on the phone
• Persistent without being overly aggressive
• Able to communicate clearly and answer customer questions
• Organized and detail-oriented
• Comfortable working with a CRM and entering information accurately
• Able to follow up consistently rather than giving up after one attempt
• Dependable and responsive when new leads come in

Compensation

This position includes base compensation plus performance-based bonuses.

In addition to regular pay, you will receive:

• A bonus for each qualified appointment successfully scheduled
• An additional bonus when an appointment you scheduled results in a signed contract

This gives you the opportunity to earn more based on the quality and consistency of your lead follow-up.

Schedule

Our customer inquiries do not arrive only during traditional office hours. Leads may come in at various times throughout the day and throughout the week.

Because contacting a homeowner quickly after they submit an inquiry is important, this position requires someone who can provide timely lead response and who has some flexibility in their availability.

Additional calling time will be spent following up with previously received and archived leads.

About Ameriside Exteriors

Ameriside Exteriors is a locally operated home improvement company serving homeowners with exterior remodeling services including siding, replacement windows, gutters, porch enclosures, and decks.

We are looking for someone who can help us provide a great first experience from the moment a homeowner reaches out to us.

If you have telemarketing or appointment-setting experience and enjoy talking with customers, following up with leads, and turning inquiries into scheduled appointments, we would like to hear from you.

Pay: From $10.00 per hour

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote