Lead, Rides Operations (Universal Studios Singapore)

Job Responsibilities

• Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.

• Assist in training new and existing crew members to uphold operational and service standards.

• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.

• Attend to guest concerns and ensure timely and appropriate resolution of emergencies.

• Ensure the park readiness and operational excellence to enhance overall guest experience.

• Support crowd control and queue management during peak periods.

• Report ride malfunctions, abnormalities, and safety concerns to management.

Job Requirements

• Minimum GCE ‘O/N’ Levels/ ITE/ Diploma in Tourism or any other relevant discipline.

• Prior operations experience of at least 1 year.

Skills/ Attributes

• Strong leadership and problem-solving abilities.

• Strong communication and interpersonal skills, including being comfortable speaking to large groups.

• Attentive to detail and safety-oriented.

• Ability to stay calm and professional in high-pressure situations.

• Able to manage time and prioritize tasks effectively.

• Team player with a positive attitude.

• Comfortable to work in an outdoor environment.

• Must be able to stand for extended periods.

• Able to perform shift work, including evenings, weekends and public holidays.