Lead - Search & Personalization, Digital

Job Title: Lead Search & Personalization

Location

Bengaluru

Department

Growth Marketing / Ecommerce

Reports To

D2C Head

Job Summary

We are seeking a resultsdriven Conversion Rate Optimization (CRO) Manager to enhance customer acquisition and maximize website conversion performance across our D2C channels. The role will be responsible for analysing customer behaviour, identifying friction points in the user journey, conducting experiments, and implementing optimization strategies to improve conversion rates, customer experience, and revenue growth.

The ideal candidate should possess strong analytical skills, expertise in web analytics tools, A/B testing methodologies, and a deep understanding of ecommerce customer behaviour.

Key Responsibilities

Website & Funnel Optimization

• Analyze customer journeys and identify conversion bottlenecks.
• Optimize landing pages, product detail pages (PDPs), cart, and checkout flows.
• Improve user experience (UX) and website performance across desktop and mobile platforms.
• Monitor and improve key conversion metrics throughout the sales funnel.

Experimentation & A/B Testing

• Design, execute, and evaluate A/B and multivariate tests.
• Develop databacked hypotheses for website improvements.
• Measure test performance and provide actionable recommendations.
• Maintain a testing roadmap aligned with business objectives.

Analytics & Insights

• Track and analyze website performance using Google Analytics 4 (GA4), Adobe Analytics, Mixpanel, or similar tools.

Customer Behaviour Analysis

• Leverage heatmaps, session recordings, surveys, and customer feedback to identify improvement opportunities.
• Analyze customer segmentation and behavioral patterns.
• Collaborate with Customer Experience teams to address conversion barriers.

CrossFunctional Collaboration

• Partner with Marketing, Product, Design, Technology, and Merchandising teams.
• Ensure optimization initiatives align with acquisition and retention strategies.
• Work closely with developers and UX designers to implement CRO recommendations.

Mobile Commerce Optimization

• Drive mobilefirst optimization initiatives.
• Improve mobile usability, page load speeds, and checkout experience.
• Enhance conversions from app and mobile web traffic.

Required Qualifications

Education

• MBA from Reputed College

Experience

• 710 years of experience in CRO, Growth Marketing, Ecommerce Analytics, or Digital Marketing.
• Proven track record of improving conversion rates and online revenue.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.