Lead Security Analyst - Ping Advanced Identity Cloud

Role Summary:

The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy

• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.

• Analyze and resolve L3, L2 tickets

• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)

• Application customization – JavaScript driven

• Minimal experience in Workforce access management solutions like Entra ID

• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing

• Triage & resolve production incidents, restore the service availability within SLA targets

• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.

• Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents

• Mentor and guide the Security analysts and associates deployed for CIAM workstream

• Flexible working in shifts as per roster rotation.

• Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team

• Motivate the team members to complete the certification related to Ping AIC or Entra ID

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.

Requirements

Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience:

Minimum Years of Experience: 8-12 years

5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications:

• 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.

• Working in shift model as per roster rotation strategy

• Team collaboration, Effective communication

Technical Skills:

• Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications:

• CIAM Implementation and Operations support experience.

• Exposure to Workforce access management implementation and multi-factor authentication.

• Scripting and Java development experience