Lead Security Systems Technician

GENERAL DESCRIPTION

TSi is seeking a Lead Security Systems Technician to install, service, troubleshoot, and maintain electronic security systems across healthcare facilities within the assigned market. This role supports access control, video surveillance, infant protection, intrusion detection, and perimeter security systems while providing guidance and training to apprentice technicians.

POSITION RESPONSIBILITIES AND EXPECTATIONS

• Install low-voltage security systems in new construction and existing commercial environments.
• Install and terminate end devices, including badge readers, motion detectors, glass break sensors, magnetic locks, door strikes, IP and analog cameras, and camera lenses.
• Dress and terminate access control and security head-end panels within IDF rooms, including light conduit work as needed.
• Work with various systems, including but not limited to Software House, Genetec, Hugs, Pro-Watch, and Avigilon.
• Read and interpret blueprints, schematics, and technical drawings.
• Perform preventative maintenance on access control and video systems and provide updates to management.
• Provide daily direction, oversight, and training to Apprentice Installation Technicians.
• Assist with technical support issues and troubleshooting as needed.
• Perform other duties and responsibilities as assigned by the Regional Manager or TSi leadership.

TRAVEL

This position primarily supports healthcare facilities within the Dallas or Houston market. Daily local travel is expected, with occasional travel to other client facilities in the US for project work, system upgrades, training, or business needs.

SAFETY SENSITIVE POSITION

This position has been designated as a safety-sensitive position under Company policy. Employees in this role perform duties where impaired performance could result in a significant risk of harm to themselves, coworkers, clients, or the public. This position is subject to the Company's Drug-Free Workplace Policy, including drug and alcohol testing, as permitted by applicable law.

EDUCATION

• High school diploma or equivalent required.

EXPERIENCE

• Minimum of two (2) years of experience in commercial security systems installation or service.
• Minimum of one (1) year of experience programming access control and video systems.
• Networking experience required.

KNOWLEDGE, SKILLS, & COMPETENCY

• Possess the minimum factory and/or internal security system certifications required to work independently.
• Ability to work independently as well as collaboratively within a team environment.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines with minimal supervision.
• Proficiency in systems applications and Microsoft, Microsoft Office with Microsoft Windows and other related computer applications
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, Teams, and other related software applications.
• Basic IT and networking knowledge, including best practices related to IP-based systems.
• Working knowledge of Smartsheet and other business-related software applications.
• Excellent customer service skills, including responsiveness and urgency in addressing customer needs.
• Strong project management and multitasking abilities.
• Strong critical thinking, troubleshooting, and problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Ability to work accurately, efficiently, and independently while demonstrating proficiency in systems installed within the assigned service area.
• Commitment to observing all safety regulations and working in a safe and cautious manner.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to effectively interact with employees, vendors, customers, and leadership.
• Demonstrates a commitment to safe work practices by complying with all Company safety policies and procedures and performing work in a manner that protects employees, customers, and the public.

DRIVER’S LICENSE

• Valid driver’s license required.
• Must maintain a driving record acceptable to TSi’s automobile insurance carrier.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position is primarily performed at client locations and requires regular physical activity, including but not limited to walking, standing, sitting, climbing, stooping, bending, and lifting.

The employee must regularly lift and carry objects weighing up to 50 pounds and occasionally lift objects exceeding 50 pounds. Duties require the use of hands and tools to manipulate, install, and disassemble equipment and systems. The position may involve exposure to electrical wiring, electricity, construction environments, and other related hazards. Frequent driving and travel are required.