Lead Server

Stephen Anthony's New Shake & Shanty Seafood and Bar in Marlborough Ma is looking for experienced Servers to become a part of our New Lead Team! We are looking for dynamic Applicants with years of experience in full service environment, to run along with the general manager and other leads to over see the wait staff, will include but not limited to Key Responsibilities

• Guest Service: Greets guests, takes orders, resolves complaints, ensures satisfaction, and promotes specials.
• Team Leadership & Training: Coaches staff on service standards, trains new servers, assigns side work, manages section layouts, and supports team. Runs pre-shift meetings, checks server readiness, paces dining rooms, manages comps/voids, and assists with opening and closing tasks.
• ** Menu Knowledge:** Possesses deep menu understanding for recommendations and training.

Essential Skills & Qualities

• Exceptional communication and multitasking.
• Strong knowledge of food, wine, and service techniques.
• Problem-solving and leadership.
• Familiarity with POS systems.

Role SummaryThe Lead Server ensures smooth operations by supervising staff, maintaining service standards, and stepping in to resolve issues, acting as a crucial link for management and a guide for the service team.

Our Lead Server should bring a positive attitude and be able to interact with staff & guests with enthusiasm, promoting new ideas with a fresh perspective.

Knowledge of Full Restaurant service is a requirement. Bartending experience is a plus.

Weekends and Holidays are a requirement.

Strong time management skills and accuracy to deal with a variety of duties according to schedule.

Monitoring Staff

Head servers are not classified as managers, but they do coordinate the actions of others to keep operations flowing. They may assign opening and closing duties, send individuals to retrieve items such as a forgotten salad or a new fork, instruct them to refill water glasses, and perform other services that contribute to positive dining. If problems arise between staff members, head servers may step in to promote harmony. Head servers may spend considerable time with new hires to get them up to speed.

Conveying Knowledge

Expertise about the menu allows head servers to converse intelligently with guests. Head servers should be able to explain ingredients, preparation techniques, and available substitutions. They stay current on new or changing options, such as the soup of the day or seasonal offerings. Suggesting which wines pair well with given entrees and pointing out house specialties can further enhance meals.

Addressing Questions and Issues

When a salad contains the wrong dressing, a spill requires a quick response, or a steak needs more time on the grill, head servers act to resolve the problem. Likewise, they may attend to basic customer requests such as shutting blinds to get the sun out of someone’s eyes or providing directions to the washroom.

Head Server Skills

Head servers are both leaders and helpers. They support peers on their staff as well as assist diners. Effective communication and good interpersonal skills aid with both responsibilities. Other qualities for head server positions include:

• Attending to details, such as ensuring place settings look correct
• Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
• Maintaining politeness and positivity, especially when dealing our guest
• Multitasking in order to serve the needs of various diners at the same time
• Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
• Looking well-groomed and neatly dressed consistently to reflect positively on the employer

Head Server Tools of the trade

Head servers typically encounter the following in their job:

• Table settings – specific placement of plates, glasses, utensils, and napkins on a table
• Work with the GM on ordering needs
• Point of sale system –
• Uniforms – All Blacks

Job Types: Full-time, Part-time

Pay: $6.75 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person