Lead Server

Overview

Join our vibrant team as a Lead Server and take charge of delivering exceptional dining experiences in a lively, upscale environment. As a key leader on the floor, you will motivate and guide your team to provide outstanding guest service, ensure smooth operations, and uphold the highest standards of food safety and hospitality. Your energetic approach and culinary knowledge will inspire both your colleagues and guests alike, creating memorable moments that keep patrons coming back. This role offers an exciting opportunity to showcase your leadership skills while immersing yourself in the dynamic world of fine dining and beverage service.

Duties

• Lead by example in delivering top-tier guest service, ensuring every guest feels valued and attended to with enthusiasm and professionalism
• Supervise and support servers, bussers, and bar staff to maintain efficient operations during busy service hours
• Assist with training new team members on POS systems such as Shift 4 POS, and OpenTable, emphasizing proper food handling, sanitation, and safety protocols
• Oversee food and beverage service including cocktail mixing, wine presentation, spirits knowledge, and drink service to enhance the guest experience
• Manage sales transactions accurately using POS systems; process cash handling and credit card payments seamlessly
• Upsell menu items including specialty drinks, wines, and desserts to maximize sales opportunities while ensuring guest satisfaction
• Maintain cleanliness, sanitation standards, and food safety compliance throughout the dining area in accordance with health regulations
• Support inventory management by monitoring stock levels of spirits, wines, glassware, and other supplies needed for exceptional service
• Handle guest inquiries or concerns promptly to foster positive relations and resolve issues efficiently
• Collaborate with kitchen staff to ensure timely food preparation and smooth coordination between front-of-house and back-of-house teams

Experience

• Proven restaurant experience with a focus on fine dining or upscale hospitality environments
• Demonstrated leadership skills as a Lead Server or Supervisor within a food service setting
• Extensive knowledge of POS systems such as Aloha POS, Micros POS, and OpenTable for order processing and sales management
• Strong background in beverage service including cocktails, spirits, wine knowledge, and drink presentation techniques
• Experience with food safety standards, sanitation practices, and proper food handling procedures
• Excellent customer service skills with the ability to engage guests warmly while managing multiple tables efficiently
• Ability to multitask effectively using time management skills during high-volume service periods
• Familiarity with food industry terminology and restaurant operations to ensure seamless team collaboration
• Nightclub or bar experience is a plus for dynamic beverage environments; hospitality or host/hostess background is also beneficial

Join us as a Lead Server if you’re passionate about creating memorable dining experiences through energetic leadership, expert knowledge of food & beverage service, and an unwavering commitment to guest satisfaction!

Pay: $23.81 - $28.68 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person