Lead Server/Shift Manager

Lead Server/Shift Manager

Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager.

Lead Server/Shift Manager - Job Responsibil****ities

• Oversee daily restaurant operations during assigned shifts to ensure efficient service.
• Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
• Monitor service quality and customer satisfaction, addressing any issues promptly.
• Train, mentor, and support servers and other staff to maintain high standards of service.
• Handle customer complaints and resolve issues to maintain a positive dining experience.
• Ensure compliance with health and safety regulations and restaurant policies.
• Assist with the setup and breakdown of dining areas before and after service.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Lead by example in providing exceptional customer service and hospitality.

Lead Server/Shift Manager - Job Requirements

• Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment
• Strong communication and interpersonal abilities
• Ability to multitask and work efficiently under pressure
• Knowledge of food safety and sanitation regulations
• Proficient in POS systems and basic computer applications
• Availability to work flexible hours, including nights, weekends, and holidays
• Ability to train and mentor new staff members
• Physical ability to stand for long periods and lift up to 25 pounds

Lead Server/Shift Manager - Job Benefits

• Competitive hourly wage plus tips (Tips on serving shifts)
• Health insurance
• Sick leave
• Flexible scheduling
• 401(k) retirement plan with company match
• Employee meal discounts
• Professional development and training opportunities
• Opportunities for career advancement