Lead Service Coordinator - Disability Services

Organization Overview:

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families, and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Job Summary:

The Lead Service Coordinator will work closely with the Assistant Director, Disability Servies to administer service delivery related to ISPs, contracts, and Service Agreements.

This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution. They will be effective communicators with strong interpersonal skills, and a demonstrated understanding of professional boundaries.

Hours of work:

This is a full-time position working 37.5 hours per week and is community-based and involves regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet the needs of the caseload and may include evenings and weekends.

Responsibilities:

To oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.

Finance

• Support Assistant Director, with preparation of annual department budget(s).
• Support Assistant Director, to ensure service delivery stays within its approved budgets.

Human Resources Management

• Support Assistant Director with hiring, training, supervision and evaluation of Service Coordinators and department direct service personnel.
• Provide coaching and leadership to assist Service Coordinators and direct service personnel in expanding their capabilities as required by the Assistant Director.
• Provide support for the corrective and disciplinary action of department direct service personnel as required by the Assistant Director.
• Work with Training and Development Coordinator regarding training for department direct service personnel.

Service Delivery Management:

• Ensure service delivery meets contract requirements, compliance with Creating Excellence Together (CET) standards, that department Policies & Procedures are met and followed; provide input for new/revised policies and procedures as required.
• Determine additional supports and implementation to strive for continuous quality improvement in service delivery.
• Support Service Coordinators to develop service proposal rationales and facilitate modification of service delivery when and where appropriate.
• Develop and facilitate implementation of all documentation relating to service planning and reporting.
• Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

Authority:

• Review of all written correspondence sent out by Service Coordinators on behalf of the Disability Services
• Services department as required by the Assistant Director.
• Contribute to decisions relating to the Disability Services department’s practices and procedures.
• Consult with the Assistant Director:

o Budget changes.

o Proposed changes in program standards or policy.

o Termination of employees/contractors.

o Any matter within the Disability Services department which may impact upon the YWCA Edmonton image and/or have legal or financial implications for YWCA Edmonton.

Qualifications Required:

• Preferred post-secondary degree in Social Services.
• Minimum of 5 years’ experience with Individuals who have physical and/or developmental disabilities.
• Demonstrated 3 years supervisory experience managing a diverse team.
• Experience and knowledge in service planning.
• Experience in group facilitation.
• Effective problem solving and crisis management skills.
• Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
• Valid class 5 Alberta driver’s license & abstract.
• $2 million in professional liability Insurance (if applicable).

Checks & Insurance:

• Able to provide a clear Criminal Record and Vulnerable Sector Check
• Able to provide a clear Youth Intervention Check
• Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

Pay: $35.89 per hour

Expected hours: 37.5 per week

Experience:

• working with individuals with disabilities: 3 years (preferred)
• Supervising: 3 years (preferred)

Work Location: Hybrid remote in Edmonton, AB T5N 1R5