Lead Service Designer

Overview:
triniti is seeking 5 experienced Lead Service Designers for a Federal Government agency responsible for connecting Australians with quality skills, training and employment opportunities, and supporting fair, productive and safe workplaces.

These roles will support the agency in directing and guiding the research, prototyping and testing of service designs, meeting the emerging needs of the agency and its business areas.

Duties:
As a Lead Service Designer, you will work as part of a multidisciplinary team to plan and lead end-to-end service design engagements, translating user, business and government needs into practical, well-designed services. Responsibilities may include:

• Working with end users, subject matter experts, data and qualitative insights to design end-to-end solutions across all channels, services and products
• Understanding and articulating how services need to change to meet the needs of users, business and government, including creating service blueprints and design artefacts
• Documenting and communicating service intent, and customer and business needs
• Supporting project managers and delivery leads to translate service blueprints into work packages for delivery teams
• Working with other designers and technology staff to identify opportunities to reuse existing capabilities and platforms, and identify dependencies between projects and products
• Planning and running user research and usability testing to ensure newly designed solutions are effective
• Supporting IT delivery teams to understand what they need to build to take a service live
• Defining key metrics and measurements to evaluate impact, and supporting executives to use this data to iterate on service delivery

You will have:
Candidates with previous experience as a Service Designer in a Government agency, and experience working with the Commonwealth Digital Service Standard, would be highly regarded.

• An existing Baseline security clearance or ability to obtain one
• Demonstrated experience working as a Service Designer in a medium to large enterprise, delivering design and research activities and a range of industry artefacts including service blueprints
• Demonstrated experience working within an agile multidisciplinary team to plan, visualise and define new user and service experiences, drawing on a wide range of skills from research design through to experience and service design
• Experience working on projects at various stages of the delivery lifecycle, including tailoring design approaches to timeboxes, costs and constraints
• Strong stakeholder engagement skills, including building robust relationships with senior management, and the ability to communicate effectively and with influence in writing, in person and via video conferencing

What next:
If you possess the relevant experience and are an Australian Citizen with a Baseline Security Clearance or the ability to obtain a Baseline security clearance, then please apply, or feel free to email our Federal Government Director, Steve Wall, on [email protected]

As a 100% Australian owned and locally based IT recruitment firm, triniti has a dedicated Federal Government practice that offers responsive delivery, competitive pricing and a deeply experienced team that understands Commonwealth environments.