Lead Service Designer

Must-Have Skills

Qualifications

• Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management
• Minimum 8 years proven track record as a Service Designer / Design Strategist
• Experience in a complex Enterprise Software domain

Core Skills

• Service Design / Design Strategy
• Qualitative & Quantitative User Research
• Customer & User Research – formative and evaluative
• User Journey & User Flow Mapping – Status-Quo and Future State
• Service Blueprinting
• Service Architecture
• Ecosystem / Capability Mapping
• Heuristic Evaluation
• Opportunity Mapping
• Use Cases, Scenarios & Product Features
• People, Process & Technology mapping
• Experience Prototyping
• UX Design
• Figma – hands-on fluency
• Visual Communication & Storytelling
• Cross-functional Workshop / Co-creation Facilitation
• Systems Thinking
• Stakeholder Management & Influencing
• Ability to navigate ambiguity and own projects end-to-end

Tools

• Miro