Lead Service Operations Engineer

Application Support Engineer – Laboratory Information Management Systems (LIMS/LIS) Company: Providence Global Center

Experience: 5–8 Years

Location: [Hyderabad / Office]

Employment Type: Full-Time

About The Role Providence Global Center is seeking a skilled Application Support Engineer with experience in Laboratory Information Management Systems (LIMS/LIS) to support day-to-day operations, system maintenance, and integrations. This role will work closely with SMEs and senior engineers while also independently handling incidents, troubleshooting, and system enhancements.

Key Responsibilities Application Support & Operations

• Provide L2/L3 support for LIS/LIMS applications in on-premises and Azure Cloud environments.
• Monitor system performance and ensure high availability of applications.
• Independently troubleshoot and resolve incidents within defined SLAs.

Laboratory Workflow & Integration Support

• Support end-to-end laboratory workflows including order entry, processing, and result reporting.
• Assist in maintaining integrations between lab instruments, middleware, LIS, and EHR systems.
• Work with HL7 interfaces to monitor, troubleshoot, and resolve data flow issues.

Clinical Coding & Mapping

• Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT.
• Troubleshoot issues related to code mapping, test catalog configuration, and data discrepancies.
• Support accurate and consistent data exchange across systems.

Incident, Problem & Change Management

• Handle service tickets, incidents, and service requests efficiently.
• Support root cause analysis (RCA) and problem management initiatives.
• Participate in change management activities including deployments and upgrades.

System Maintenance & Enhancements

• Perform routine system maintenance, patching support, and application upgrades.
• Assist in environment validation and post-deployment verification.
• Document configurations, procedures, and troubleshooting steps.

Collaboration & Continuous Improvement

• Work closely with SMEs, developers, vendors, and cross-functional teams.
• Contribute to knowledge base articles and SOP documentation.
• Identify opportunities for process improvements and automation.

Required Qualifications

• 5–8 years of experience in application support, preferably in LIS/LIMS environments.
• Good understanding of laboratory workflows and clinical systems.
• Hands-on experience with clinical coding standards: LOINC, SNOMED, ICD, and CPT.
• Experience troubleshooting code mapping and interface issues.
• Working knowledge of HL7 messaging and interface support.
• Experience supporting integrations (lab instruments, middleware, LIS, EHR).
• Exposure to Azure Cloud and/or on-prem infrastructure environments.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage priorities effectively.
• Good communication and collaboration skills.

Preferred Qualifications

• Experience in healthcare or clinical laboratory domain.
• Basic scripting or automation knowledge is a plus.
• Certifications in ITIL, Azure, or related technologies.