Lead Service Technician

Company Description

Victory Heating and Cooling has been a reliable provider of residential and commercial HVAC services for over 20 years. We specialize in heating repairs, air conditioning installations, and indoor air quality inspections, ensuring year-round comfort for our clients. Offering 24/7 availability and free estimates, our team is committed to delivering top-notch service tailored to individual needs. Our focus on excellence and customer satisfaction has established us as a trusted leader in the HVAC industry.

Position Overview

The Lead HVAC/Plumbing Technician is responsible for overseeing service calls, repairs, and installations while setting the standard for quality workmanship and professionalism. This role includes mentoring other technicians, ensuring jobs are completed efficiently and correctly, and maintaining strong communication with the office and customers.

What You'll Be Doing

Technical Responsiblities

• Diagnose, repair, and install HVAC and/or plumbing systems
• Troubleshoot complex service issues independently
• Oversee and ensure quality of installations and repairs
• Ensure all work meets local codes and safety standards
• Complete service documentation accurately and promptly

Leadership & Team Support

• Lead and mentor junior technicians and apprentices
• Set the standard for professionalism, workmanship, and customer service
• Communicate clearly with the dispatcher and office staff regarding job status
• Keep jobs on schedule and notify the office of any delays or return visits
• Assist in training team members on best practices and technical skills

Customer Experience

• Communicate clearly with homeowners and commercial clients
• Explain repairs, recommendations, and estimates in an honest and professional manner
• Represent the company with integrity and respect

Estimates & Follow-Through

• Build accurate estimates for repairs and installations
• Ensure estimates are completed in a timely manner
• Identify additional work opportunities when approrpiate
• Confirm job completion and customer satisfaction before leaving site

Emergency & After-Hours Work

• Participate in an on-call rotation for emergency service
• Respond professionally and efficiently during urgent situations

Qualifications

• 5+ years of HVAC and/or plumbing experience
• Strong diagnostic and troubleshooting skills
• Valid driver's license with clean driving record
• Ability to work independently and lead others
• Strong communication skills
• Commitment to quality and safety

Preferred (But Not Required)

• State licensing (if applicable)
• EPA certification (for HVAC)
• Experience leading or supervising a team
• Experience with commercial and residential systems

What We're Looking For

• A leader who sets the tone for the team
• Someone dependable and accountable
• A problem-solver who stays calm under pressure
• A technician who treats customers like neighbors

Pay: $24.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person